Senior Care Coordinator & Care Pathways Lead

West Suffolk Clinical Commissioning Group; Ipswich; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Embrace Medical Centre and Martlesham Heath Surgery are seeking an experienced Senior Care Coordinator to operate in a senior role within a busy primary care environment. You will work independently, manage competing priorities and use professional judgement to resolve complex or sensitive situations.

You will guide and support the care coordination team, coordinate patient care and work with clinical colleagues to ensure appropriate care pathways and timely actions.

Qualifications

• Proven experience in care coordination within primary care.
• Experience in a healthcare or customer-facing environment.
• Ability to work independently and manage competing priorities.
• Strong communication with clinical and non-clinical colleagues.
• Experience handling confidential information appropriately.
• Comfort with electronic patient management systems and digital tools.

Responsibilities

• Coordinate patient care, including complex cases, follow-up and escalation.
• Work with clinical teams to ensure effective care pathways.
• Provide guidance and support to Care Coordinators and maintain standards.
• Handle complex or sensitive queries using judgement.
• Prioritise workload and ensure timely completion of actions.
• Identify process improvements to enhance patient experience and efficiency.
• Act as a senior point of contact for colleagues and take ownership of delegated areas.

Skills

Care coordination experience

Primary care knowledge

Independent working

Excellent communication

Handling sensitive information

Problem solving

Team guidance

Use of digital systems

Tools

SystmOne

Microsoft Office

Job description

Embrace Medical Centre and Martlesham Heath Surgery are seeking an experienced Senior Care Coordinator to operate in a senior role within a busy primary care environment. You will work independently, manage competing priorities and use professional judgement to resolve complex or sensitive situations.

You will guide and support the care coordination team, coordinate patient care and work with clinical colleagues to ensure appropriate care pathways and timely actions.