Senior Care Coordinator

Nurseplus UK Ltd; Plymouth; On-site; GBP 26,000 - 34,000; Full time

Job summary

Plymouth-based Nurseplus UK Ltd is seeking a Senior Care Coordinator to lead day-to-day operations, coordinate care, and support a busy team. You’ll work closely with the Registered Manager to ensure safe, reliable, person-centred care while managing growing demand.

You’ll oversee rotas, onboarding, and contracts for care packages, guiding colleagues and resolving scheduling issues to maintain high service standards.

Qualifications

• Previous experience in care coordination, rostering or a similar role within domiciliary care.
• Ability to take ownership, support colleagues and manage competing priorities.
• Strong organisational skills and the ability to stay calm under pressure.
• Excellent communication and problem-solving abilities.
• Solid understanding of care standards, safeguarding and person-centred support.
• Confidence using systems to manage rotas, records and service information.

Responsibilities

• Take the lead on coordination and oversee daily rotas for care visits.
• Manage schedule changes, staffing challenges and urgent requests.
• Prioritise workloads to ensure smooth care delivery.
• Support onboarding of new service users and care packages.
• Provide guidance and day-to-day support to Care Coordinators and colleagues.
• Resolve complex scheduling issues and service delivery queries.
• Share knowledge and help colleagues develop their skills.
• Work with the Registered Manager to maintain a positive team environment.
• Support growth, service quality and the delivery of new contracts.

Skills

Care coordination

Rostering

Team support

Organisational skills

Problem-solving

Person-centred care

Tools

Care management systems

Job description

Senior Care Coordinator

Plymouth | Full Time | Nurseplus UK

Take the lead in a growing care service

Are you an experienced Care Coordinator ready for the next step? Do you enjoy keeping a busy service running smoothly, supporting a team and finding solutions when challenges arise?

At Nurseplus, we’re looking for a Senior Care Coordinator to play a key role in the day-to-day success of our Plymouth branch. We’ve been winning new contracts, and with exciting opportunities ahead, this is a great time to join us and help shape the next stage of our growth.

You’ll take a lead role in coordinating care, supporting colleagues and maintaining excellent service delivery. Working closely with the Registered Manager and wider team, you’ll help ensure we can meet growing demand while continuing to provide safe, reliable and person-centred care.

What you’ll be doing

• Taking the lead on coordination
• Overseeing daily rotas and ensuring care visits are covered effectively
• Managing changes to schedules, resolving staffing challenges and responding to urgent requests
• Helping prioritise workloads and ensuring care delivery runs smoothly
• Supporting the onboarding of new service users and coordinating new packages of care
• Supporting the wider team
• Providing guidance and day-to-day support to Care Coordinators and other colleagues
• Helping resolve complex scheduling issues and service delivery queries
• Sharing knowledge and supporting colleagues to develop their skills
• Working closely with the Registered Manager to maintain a positive, collaborative team environment
• Supporting growth and service quality
• Helping the branch deliver new contracts and manage increasing demand
• Building strong relationships with service users, families and care staff
• Ensuring care plans, rotas and records are accurate and up to date
• Monitoring service quality and escalating safeguarding concerns or incidents appropriately
• Identifying ways to improve processes and make the service more efficient

What we’re looking for

• Previous experience in care coordination, rostering or a similar role within domiciliary care
• The confidence to take ownership, support colleagues and manage competing priorities
• Strong organisational skills and the ability to remain calm under pressure
• Excellent communication and problem-solving skills
• A good understanding of care standards, safeguarding and person-centred support
• Confidence using systems to manage rotas, records and service information
• A proactive mindset and an interest in helping a growing branch succeed

Why join Nurseplus?

• Join at an exciting time: Be part of a branch winning new contracts with plenty of potential ahead
• Take the next step: Develop your leadership skills and take on greater responsibility
• Make an impact: Help shape how the branch manages its growing service
• Support others: Play an important role in helping your colleagues succeed
• Build your future: Grow your experience within a business committed to delivering quality care

At Nurseplus, great care starts with great people. We’re looking for someone who can bring experience, initiative and a supportive approach to the team, helping us deliver an excellent service as we continue to grow.