Care Coordinator

Confidential; Devon and Torbay; On-site; GBP 22,000 - 28,000; Full time

Job summary

Nurseplus UK Plymouth is seeking an organised Care Coordinator to join our Plymouth branch during a growth phase. You will coordinate care delivery, support care staff and ensure service users receive reliable, high-quality care within the local community.

You’ll work closely with the branch team to manage rotas, recruit and onboard new candidates, and maintain accurate records. This role emphasizes safeguarding, person-centred care and proactive problem solving.

Qualifications

• Experience in care coordination, scheduling or rostering.
• Strong organisational skills and ability to manage competing priorities.
• Excellent communication and relationship-building skills.
• Practical, solutions-focused approach, especially when plans change at short notice.
• Confidence using computer systems and maintaining accurate records.
• Understanding of domiciliary care and safeguarding and person-centred support.
• Positive, team-focused attitude and interest in growing a service.

Responsibilities

• Coordinating care delivery: manage rotas, match staff to service users, respond to changes, ensure care records are up to date.
• Supporting branch growth: help deliver new contracts, onboard new service users and staff, build relationships with service users and families.
• Maintaining quality and compliance: ensure care delivery follows care plans, monitor service quality, support audits and safeguarding.
• Supporting the team: provide day-to-day support, communicate changes clearly, work with the Registered Manager to ensure smooth operations.

Skills

Care coordination

Scheduling & rostering

Organisational skills

Communication skills

Relationship-building

Records management

Job description

Care Coordinator

Plymouth Full Time Nurseplus UK

We're looking for an organised, proactive Care Coordinator to join our Plymouth branch at an exciting time for the business.

There are some great opportunities ahead as the branch continues to grow, and this is a fantastic opportunity for someone who enjoys a fast-paced environment, thrives on building relationships and wants to play an important part in delivering high-quality care across the local community.

You're at the heart of our service, coordinating care, supporting our care staff and ensuring service users receive the right support when they need it. Working closely with the wider branch team, you'll help us deliver on new opportunities while maintaining the high standards our service users deserve.

What you'll be doing

Coordinating care delivery

• Managing rotas and coordinating care staff to ensure service users receive reliable, consistent support
• Matching care staff to service users based on their needs, skills and availability
• Responding to changes in care requirements, covering shifts and resolving scheduling challenges
• Ensuring care plans and service user records are accurate and up to date

Supporting branch growth

• Helping the branch successfully deliver new contracts and packages of care
• Supporting the onboarding of new service users and care staff as the service expands
• Building positive relationships with service users, families and care staff
• Identifying opportunities to improve the service and supporting the branch's continued development
• Recruiting and Onborading new candidates

Maintaining quality and compliance

• Ensuring care delivery follows agreed care plans, policies and relevant regulations
• Monitoring service quality and escalating concerns, incidents or safeguarding issues appropriately
• Supporting audits, reviews and accurate record-keeping
• Promoting safe, person-centred care in everything you do

Supporting the team

• Providing day-to-day support to care staff and helping resolve queries
• Communicating changes clearly and keeping everyone informed
• Working closely with the Registered Manager and wider branch team to ensure smooth operations

What we're looking for

• Experience in care coordination, scheduling, rostering or a similar operational role
• Strong organisational skills and the ability to manage competing priorities
• Excellent communication and relationship-building skills
• A practical, solutions-focused approach, especially when plans change at short notice
• Confidence using computer systems and maintaining accurate records
• An understanding of domiciliary care and the importance of safeguarding and person-centred support
• A positive, team-focused attitude and an interest in being part of a growing service

Why join Nurseplus?

• Join at an exciting time: Be part of a branch winning new contracts with opportunities for further growth
• Make a real difference: Help ensure service users receive reliable, high-quality care
• Enjoy a varied role: No two days are the same in a busy, growing care service
• Develop your career: Build your experience and skills within a supportive branch team
• Be part of the community: Build relationships with care staff, service users and local partners

At Nurseplus, our people are at the heart of everything we do. We're looking for someone who takes pride in keeping things running smoothly, enjoys working with people and wants to help a growing service succeed.

If you're organised, adaptable and ready to make a difference, we'd love to hear from you.