Senior Care Coordination Lead

Connected Health Group Limited; Belfast City District; On-site; GBP 28,000 - 36,000; Full time

Job summary

Connected Health Group Limited in Northern Ireland is seeking a Senior Coordinator to drive growth by leading a team of Coordinators and delivering high-quality care services. You will support and train staff, ensure compliance with Care Standards and company policies, and collaborate with Care Managers to expand services.

The role requires strong organisational, communication and leadership skills, with experience in coordination and administration.

Qualifications

• English and Mathematics GCSE at grade C or above.
• 12 months administrative experience.
• Minimum of 3 months co-ordination experience.

Responsibilities

• Provide support and guidance to a co-ordination Team to ensure best outcomes for clients.
• Support the team’s learning, development and high standard of work.
• Be knowledgeable of Connected Health's policies and procedures and ensure adherence.
• Promote the aims and values of Connected Health.
• Oversee coordination procedures alongside other Senior Coordinators.
• Assist the Coordination Team Manager in day-to-day running of coordination.
• Supervise team in the absence of the Coordination Manager.
• Sourcing and implementing new packages with knowledge of client and staff capacities.
• Work with brokerages and Care Managers to build strong working relationships.
• Create and maintain accurate staff rotas and ensure continuity of care.
• Compile reports for invoicing, payroll and management.
• Set up new clients on IT system and ensure packages are on system by end of day.
• Maintain all client activity on IT system.
• Comply with Care Standards Act 2008 for Domiciliary and Residential Care regulations.
• Follow Quality Assurance Policy and maintain confidentiality.
• Report safeguarding issues to Coordination Manager.
• Contribute to continuous improvement and company-wide projects.

Skills

Teamwork Skills

Relationship Management

Strong telephone skills

Organizational & planning skills

MS Office (computer literate)

Education

English & Mathematics GCSE (Grade C or above)

Tools

MS Office

Job description

Connected Health Group Limited in Northern Ireland is seeking a Senior Coordinator to drive growth by leading a team of Coordinators and delivering high-quality care services. You will support and train staff, ensure compliance with Care Standards and company policies, and collaborate with Care Managers to expand services.

The role requires strong organisational, communication and leadership skills, with experience in coordination and administration.