Operations Coordinator

Hollybank Trustees Ltd; Belfast City District; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free Access NI

Free uniform

Cycle to Work scheme

Bluelight Card

wellbeing package

local business discounts

Job summary

Connected Health, based in Belfast, seeks an Operations Coordinator to support Community Care Managers and Service Managers in delivering quality care, ensuring compliance with QA policies, and coordinating across Local Authorities, service users, and healthcare professionals.

You’ll be responsible for rostering, reporting for invoicing and payroll, onboarding new clients, and maintaining client activity on our IT systems, while upholding care standards and confidentiality.

Qualifications

• 1 year recent administrative experience.
• Experience working within the Care Industry.
• Must have English and Maths GCSE, Grade C or above.
• Written and verbal - strong telephone skills.
• Teamwork and relationship management.
• Excellent organisational and planning skills.
• Previous experience of rostering a team.
• Understanding of legislation concerned with care provision.

Responsibilities

• Sourcing and implementing new packages, with knowledge of capacity for clients and staff.
• Work with Local Authorities to establish good relationships.
• Create and maintain staff rotas and ensure continuity of care.
• Compile reports for invoicing, payroll and management.
• Set up new clients on IT system and upload package details.
• Maintain all client activity on IT system.
• Ensure compliance with Care Standards Act 2008 and related regulations.
• Represent the Company professionally in communications.

Skills

Administrative experience

GCSE English & Maths

Telephone skills

Teamwork & relationship management

Organisational & planning skills

Team rostering

Care industry experience

Care legislation knowledge

Education

GCSE English & Maths (C+)

Job description

Location: On site / Belfast, UK
job type: Permanent / Full-time
Sector and subsector: Business Support | Administration
AnnualFixed salary:£ 26000.00

About the role

The Operations Coordinator supports the Community Care Managers and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy. This role involves collaboration with various stakeholders, including Community Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.

Why Choose Connected Health

Recognition & Rewards: Employee of the Month, Quarter, and Year awards

Career Growth: Ongoing training and professional development opportunities

Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

Roles and Responsibilities:

• Responsible for sourcing and implementing new packages, with a knowledge of all capacity for both clients and staff in the area
• Working closely with all brokerages and Care Managers within the Local Authorities to establish a good working relationship
• Creation and maintenance of accurate staff rotas, ensure continuity of care
• Compiling reports for invoicing, payroll and management
• Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business day
• Maintain all client activity on IT system
• To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services
• To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users
• To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication
• To ensure that telephones are answered promptly and people are spoken to in a polite and respectful manner
• To maintain confidentiality at all times and carry out the Company's Confidentiality Policy
• To report to the Coordination Manager any issues regarding the safeguarding of clients
• To ensure the continuous improvement of service delivery
• To participate in companywide projects
• To carry out any other tasks required by the company

Who we are looking for:

• 1 year recent administrative experience.
• Experience working within the Care Industry
• Must have English and Maths GCSE, Grade C or above
• Written and verbal - strong telephone skills
• Teamwork and relationship management
• Excellent organisational and planning skills
• Previous experience of rostering a team
• Understanding of legislation concerned with care provision.

About Us

At Connected Health, we don't just offer a job, we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full.Connected Health welcome applications for all job roles from members of all communities.