Operations Coordinator – Homecare Scheduling & Compliance

Hollybank Trustees Ltd; Belfast City District; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free Access NI

Free uniform

Cycle to Work scheme

Bluelight Card

wellbeing package

local business discounts

Job summary

Connected Health, based in Belfast, seeks an Operations Coordinator to support Community Care Managers and Service Managers in delivering quality care, ensuring compliance with QA policies, and coordinating across Local Authorities, service users, and healthcare professionals.

You’ll be responsible for rostering, reporting for invoicing and payroll, onboarding new clients, and maintaining client activity on our IT systems, while upholding care standards and confidentiality.

Qualifications

• 1 year recent administrative experience.
• Experience working within the Care Industry.
• Must have English and Maths GCSE, Grade C or above.
• Written and verbal - strong telephone skills.
• Teamwork and relationship management.
• Excellent organisational and planning skills.
• Previous experience of rostering a team.
• Understanding of legislation concerned with care provision.

Responsibilities

• Sourcing and implementing new packages, with knowledge of capacity for clients and staff.
• Work with Local Authorities to establish good relationships.
• Create and maintain staff rotas and ensure continuity of care.
• Compile reports for invoicing, payroll and management.
• Set up new clients on IT system and upload package details.
• Maintain all client activity on IT system.
• Ensure compliance with Care Standards Act 2008 and related regulations.
• Represent the Company professionally in communications.

Skills

Administrative experience

GCSE English & Maths

Telephone skills

Teamwork & relationship management

Organisational & planning skills

Team rostering

Care industry experience

Care legislation knowledge

Education

GCSE English & Maths (C+)

Job description

Connected Health, based in Belfast, seeks an Operations Coordinator to support Community Care Managers and Service Managers in delivering quality care, ensuring compliance with QA policies, and coordinating across Local Authorities, service users, and healthcare professionals.

You’ll be responsible for rostering, reporting for invoicing and payroll, onboarding new clients, and maintaining client activity on our IT systems, while upholding care standards and confidentiality.