Senior Cardiac Tech Service Lead – Remote (UK/Ireland)

Medtronic; Waterford; Remote; GBP 48.000 - 72.000; Vollzeit

Benefits dieser Stelle

Competitive benefits package

Incentive plan (MIP)

Zusammenfassung

Medtronic in the United Kingdom is seeking a Senior Technical Service Specialist to lead technical service activities for the Affera mapping and ablation platform. You will install, maintain, troubleshoot, and support customers while partnering with Sales, Clinical, Quality, Production, Engineering and Field Service teams to ensure successful product implementation and ongoing satisfaction.

This remote, field-based role covers the United Kingdom and Ireland, with travel to customer sites and

Qualifikationen

• Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electronics Engineering, or related technical discipline with field service experience in medical devices, aerospace, or another highly regulated industries.
• Experience servicing, maintaining, and troubleshooting complex electronic or electro-mechanical equipment.
• Experience performing installations, preventive maintenance, and corrective maintenance activities in customer-facing environments.
• Fluent English language skills, written and verbal.
• Ability to travel extensively throughout the United Kingdom, Ireland, and wider EMEA region.

Aufgaben

• Perform site assessments, installations, inspections, verification activities, corrective maintenance, and preventive maintenance for Affera systems.
• Troubleshoot and resolve complex technical issues to maximize system performance and customer uptime.
• Serve as the primary technical liaison for customers, providing expert support throughout the product lifecycle.
• Maintain accurate technical documentation and service records in accordance with regulatory and quality requirements.
• Collaborate with Clinical, Sales, Engineering, Production, Quality, and Field Service teams to support customer needs and product performance.
• Contribute to the development, maintenance, and continuous improvement of service processes, procedures, and technical documentation.
• Develop and deliver technical training programs for distributors, service partners, clinical teams, and customer representatives.

Kenntnisse

Field service experience

English fluency

Ausbildung

Bachelor's degree in Biomedical Eng. or related technical discipline

Jobbeschreibung

Medtronic in the United Kingdom is seeking a Senior Technical Service Specialist to lead technical service activities for the Affera mapping and ablation platform. You will install, maintain, troubleshoot, and support customers while partnering with Sales, Clinical, Quality, Production, Engineering and Field Service teams to ensure successful product implementation and ongoing satisfaction.

This remote, field-based role covers the United Kingdom and Ireland, with travel to customer sites and