Senior Technical Service Specialist

Medtronic; Waterford; Remote; GBP 48,000 - 72,000; Full time

Benefits offered by this job

Competitive benefits package

Incentive plan (MIP)

Job summary

Medtronic in the United Kingdom is seeking a Senior Technical Service Specialist to lead technical service activities for the Affera mapping and ablation platform. You will install, maintain, troubleshoot, and support customers while partnering with Sales, Clinical, Quality, Production, Engineering and Field Service teams to ensure successful product implementation and ongoing satisfaction.

This remote, field-based role covers the United Kingdom and Ireland, with travel to customer sites and

Qualifications

• Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electronics Engineering, or related technical discipline with field service experience in medical devices, aerospace, or another highly regulated industries.
• Experience servicing, maintaining, and troubleshooting complex electronic or electro-mechanical equipment.
• Experience performing installations, preventive maintenance, and corrective maintenance activities in customer-facing environments.
• Fluent English language skills, written and verbal.
• Ability to travel extensively throughout the United Kingdom, Ireland, and wider EMEA region.

Responsibilities

• Perform site assessments, installations, inspections, verification activities, corrective maintenance, and preventive maintenance for Affera systems.
• Troubleshoot and resolve complex technical issues to maximize system performance and customer uptime.
• Serve as the primary technical liaison for customers, providing expert support throughout the product lifecycle.
• Maintain accurate technical documentation and service records in accordance with regulatory and quality requirements.
• Collaborate with Clinical, Sales, Engineering, Production, Quality, and Field Service teams to support customer needs and product performance.
• Contribute to the development, maintenance, and continuous improvement of service processes, procedures, and technical documentation.
• Develop and deliver technical training programs for distributors, service partners, clinical teams, and customer representatives.

Skills

Field service experience

English fluency

Education

Bachelor's degree in Biomedical Eng. or related technical discipline

Job description

Careers that change lives start here.

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Cardiac Ablation Solutions (CAS) business develops technologies that support the diagnosis and treatment of cardiac arrhythmias, including advanced electrophysiology mapping and ablation systems. The Service & Repair function, part of the Customer Care & Supply Chain organization, provides technical support, installation, maintenance, and lifecycle management services to ensure customers can effectively utilize these technologies in clinical practice.

This is a remote, field-based position supporting customers across the United Kingdom and Ireland, with additional support provided across Western Europe and other EMEA markets as required. The role requires extensive travel, with the majority of working time spent at customer sites. Candidates should ideally be located in Reading or Oxford or the surrounding Areas. Attendance at Medtronic facilities may be required periodically for meetings and training activities. Full measles immunization is required to meet healthcare facility access requirements.

As a Senior Technical Service Specialist, you will serve as the primary technical contact for customers utilizing the Affera mapping and ablation platform. You will lead technical service activities including installation, maintenance, troubleshooting, and customer support, while partnering closely with Sales, Clinical, Quality, Production, Engineering, and Field Service teams to ensure successful product implementation and ongoing customer satisfaction.

Primary Responsibilities

• Perform site assessments, installations, inspections, verification activities, corrective maintenance, and preventive maintenance for Affera systems.


• Troubleshoot and resolve complex technical issues to maximize system performance and customer uptime.


• Serve as the primary technical liaison for customers, providing expert support throughout the product lifecycle.


• Maintain accurate technical documentation and service records in accordance with regulatory and quality requirements.


• Collaborate with Clinical, Sales, Engineering, Production, Quality, and Field Service teams to support customer needs and product performance.


• Contribute to the development, maintenance, and continuous improvement of service processes, procedures, and technical documentation.


• Develop and deliver technical training programs for distributors, service partners, clinical teams, and customer representatives.


• Support new product introductions by participating in design transfer, commercial launch readiness, and field feedback activities.

Required Qualifications

• Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electronics Engineering, or related technical discipline with field service experience in medical devices, aerospace, or another highly regulated industries.


• Experience servicing, maintaining, and troubleshooting complex electronic or electro-mechanical equipment.


• Experience performing installations, preventive maintenance, and corrective maintenance activities in customer-facing environments.


• Fluent English language skills, written and verbal.


• Ability to travel extensively throughout the United Kingdom, Ireland, and wider EMEA region.

Preferred Qualifications

• Experience supporting electrophysiology laboratories, cardiac catheterization laboratories, or cardiac rhythm management technologies.


• Experience with mapping, navigation, or ablation systems used in electrophysiology procedures.


• Experience developing and delivering technical training programs to customers, distributors, or service partners.


• Proficiency in an additional European language.


• Experience supporting product launches or new technology commercialization within the medical device industry.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range: United Kingdom: 47,760.00 GBP - 71,640.00 GBP

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Medtronic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.