Senior Technical Service Specialist Affera

UKG Medtronic UK LTD; Watford; Hybrid; GBP 48,000 - 72,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Medtronic is seeking a remote, field-based Service Engineer to support Cardiac Ablation Solutions across the United Kingdom and Ireland. The role involves installations, preventive and corrective maintenance, and on-site troubleshooting with extensive travel to customer sites.

Ideal candidates will have a biomedical/electrical engineering background and experience servicing complex medical devices. The position requires fluent English, willingness to travel nationwide, and the ability to

Qualifications

• Bachelor's degree in a relevant technical discipline with field service experience.
• Experience servicing, maintaining and troubleshooting complex electronic or electro‑mechanical equipment.
• Willingness to travel extensively across the UK and Ireland.

Responsibilities

• Perform site assessments, installations, inspections, and preventive and corrective maintenance for Affera systems.
• Troubleshoot complex issues to maximise system performance and uptime.
• Serve as technical liaison, providing expert support throughout the product lifecycle.
• Maintain accurate technical records in line with regulatory requirements.
• Collaborate with cross-functional teams to support customer needs and product performance.
• Develop and deliver technical training programs for customers and partners.

Skills

Fluent English (written and verbal)

UK travel ready

Experience servicing complex electrome

Education

Bachelor's degree in Biomedical Engineering, Electrical/Electronics engineering or related technical discipline

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Cardiac Ablation Solutions (CAS) business develops technologies that support the diagnosis and treatment of cardiac arrhythmias, including advanced electrophysiology mapping and ablation systems. The Service & Repair function, part of the Customer Care & Supply Chain organization, provides technical support, installation, maintenance, and lifecycle management services to ensure customers can effectively utilize these technologies in clinical practice. This is a remote, field-based position supporting customers across the United Kingdom and Ireland, with additional support provided across Western Europe and other EMEA markets as required. The role requires extensive travel, with the majority of working time spent at customer sites. Candidates should ideally be located in Reading or Oxford or the surrounding Areas. Attendance at Medtronic facilities may be required periodically for meetings and training activities. Full measles immunization is required to meet healthcare facility access requirements.

Primary Responsibilities

• Perform site assessments, installations, inspections, verification activities, corrective maintenance, and preventive maintenance for Affera systems.
• Troubleshoot and resolve complex technical issues to maximize system performance and customer uptime.
• Serve as the primary technical liaison for customers, providing expert support throughout the product lifecycle.
• Maintain accurate technical documentation and service records in accordance with regulatory and quality requirements.
• Collaborate with Clinical, Sales, Engineering, Production, Quality, and Field Service teams to support customer needs and product performance.
• Contribute to the development, maintenance, and continuous improvement of service processes, procedures, and technical documentation.
• Develop and deliver technical training programs for distributors, service partners, clinical teams, and customer representatives.
• Support new product introductions by participating in design transfer, commercial launch readiness, and field feedback activities.

Required Qualifications

• Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electronics Engineering, or related technical discipline with field service experience in medical devices, aerospace, or another highly regulated industries.
• Experience servicing, maintaining, and troubleshooting complex electronic or electro-mechanical equipment.
• Experience performing installations, preventive maintenance, and corrective maintenance activities in customer-facing environments.
• Fluent English language skills, written and verbal.
• Ability to travel extensively throughout the United Kingdom, Ireland, and wider EMEA region.

Preferred Qualifications

• Experience supporting electrophysiology laboratories, cardiac catheterization laboratories, or cardiac rhythm management technologies.
• Experience with mapping, navigation, or ablation systems used in electrophysiology procedures.
• Experience developing and delivering technical training programs to customers, distributors, or service partners.
• Proficiency in an additional European language.
• Experience supporting product launches or new technology commercialization within the medical device industry.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: United Kingdom: 47,760.00 GBP - 71,640.00 GBP | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are.

Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.