Senior Business Systems Analyst

Maxwell Bond; Blackburn; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Maxwell Bond is seeking a Senior Business Systems Analyst to join their UK team, focusing on Dynamics 365 CRM, with initial hybrid pattern and periodic office visits in Blackburn.

You will gather requirements, support CRM, manage testing and releases, handle integrations and contribute to global CRM rollout, with future focus on process improvement and Sales systems.

Qualifications

• Extensive MS Dynamics 365 CRM experience with a track record of delivering CRM projects.
• Experience gathering business requirements and translating them into technical specs.
• Experience with testing, releases and system rollouts in a CRM environment.

Responsibilities

• Support and improve Dynamics 365 CRM, alongside other CRM ecosystems used including Power Platform, Dataverse, CPQ.
• Gather business requirements and translate them into technical specifications
• Manage testing, releases and system rollouts
• Work across integrations, APIs and 3rd-party systems
• Identify opportunities to improve Sales and Operational processes
• Help shape the transition towards a new global CRM platform

Skills

Dynamics 365

CRM requirements

Testing & releases

Process improvement

Stakeholder comms

Tools

Power Platform

Dataverse

APIs

Job description

Senior Business Systems Analyst

Dynamics 365

Hybrid Working (Initially 1x a week, then 1-2x a month in Blackburn Offices)

I’m working with a global tech and security leader that is looking for a Senior Business Systems Analyst to join their team. They’re a well-established organisation with a huge international footprint, so there’s plenty of scale and complexity behind their technology estate.

The role is initially focused on MS Dynamics 365 CRM, where you’ll be the key UK point of contact between the business, internal teams and 3rd-party suppliers. You’ll be involved in CRM support and improvements, gathering business requirements, integrations, testing and system rollouts.

The longer-term opportunity is particularly interesting, as the role will become broader and more focused on business process improvement, Sales systems and the rollout of a global CRM platform.

What you'll be doing:

• Support and improve Dynamics 365 CRM, alongside other CRM ecosystems used including Power Platform, Dataverse, CPQ.
• Gather business requirements and translate them into technical specifications
• Manage testing, releases and system rollouts
• Work across integrations, APIs and 3rd-party systems
• Identify opportunities to improve Sales and Operational processes
• Help shape the transition towards a new global CRM platform

What's in it for you?

• Up to £50,000 salary
• 25 days holiday + bank holidays
• Hybrid working (Initially 1-2x a week then down to monthly trips to the office)
• Enhanced pension, life assurance, Healthcare Plan, Employee discount schemes and much more!

This is a great opportunity for someone with strong MS Dynamics 365 experience who wants to move beyond day-to-day CRM support and have a real impact on how the business operates.

If you're a Business Systems Analyst looking for a role with broader CRM and transformation exposure, this could be the role for you