Business Systems Manager

Xist4; West of England; On-site; GBP 50,000 - 55,000; Full time

Job summary

Xist4 in Bristol is seeking a Business Systems Manager to own and support CREST, a Dynamics-based platform across the business. This hybrid role combines hands-on administration with user support and reporting responsibilities.

You will manage Dynamics 365 and Microsoft 365/Teams, handle user access and security, build or maintain reports, troubleshoot issues, and ensure data flows align with business processes.

Qualifications

• Experience administering or supporting Microsoft Dynamics or a comparable enterprise business application.
• Hands-on Microsoft 365 and Teams administration.
• Confidence with users, permissions, security roles, access, configuration, and troubleshooting.
• Experience with general IT systems administration and user support.
• Experience building or maintaining reports from business systems.
• Good understanding of data structures, relationships and how information flows through systems.
• Strong Excel and business data skills.
• Confidence supporting users and knowing when to involve specialist suppliers.
• Excellent written and spoken English.
• Full right to work in the UK without sponsorship.

Responsibilities

• Manage and support CREST, the bespoke platform used across the business.
• Support engineers and site-based users with the Dynamics backend and custom tablet app.
• Administer users, permissions and configuration; build or maintain reports.
• Troubleshoot issues and understand how data flows through the system.
• Collaborate with IT environment, including Microsoft 365, Teams, and day-to-day systems support.

Skills

Dynamics administration

Microsoft 365 admin

Teams administration

User permissions management

Reporting and dashboards

Data model understanding

Excel and data analysis

Troubleshooting

English fluency

UK work eligibility

Tools

Microsoft Dynamics 365

Microsoft 365

Teams

Job description

Position: Business Systems Manager

Business Systems Manager | Dynamics, Microsoft 365, Hybrid Bristol

£50,000 to £55,000

12-month fixed-term contract

Hybrid, typically one day a week in Bristol once established

Our client is an international engineering business whose technology helps manufacturers reduce energy use, operating costs and carbon emissions.

Your main responsibility will be managing and supporting CREST, a bespoke, business‑critical platform used across the company to manage technical, customer and commercial information.

CREST is built on a Microsoft Dynamics backend, with a custom tablet application used by engineers working on customer sites worldwide. It holds technical site data, product and pricing information, payback calculations, and feeds into important business outputs.

You likely won't know CREST already, and nobody expects you to.

What matters is that you have hands‑on experience supporting or administering Microsoft Dynamics 365, alongside practical Microsoft 365 experience. You should be comfortable managing users, permissions, and configuration; building or maintaining reports; troubleshooting issues; and understanding how data is structured and how it moves through a business system.

Could This Be You?

You may currently be a Business Systems Manager, Systems Manager, Systems Administrator, Business Applications Manager, Dynamics Administrator, CRM Systems Manager, or Application Support Manager.

The title matters less than the work you have done.

You will be used to administering business‑critical systems, supporting colleagues, managing users and permissions, building reports, troubleshooting issues, and understanding how system changes can affect wider processes, data, and outputs.

You should also be comfortable with the broader IT environment, including Microsoft 365, Teams, user setup, access, permissions and day‑to‑day systems support.

What You'll Bring

Essential:

• Experience administering or supporting Microsoft Dynamics or a comparable enterprise business application.
• Hands‑on Microsoft 365 and Teams administration.
• Confidence with users, permissions, security roles, access, configuration, and troubleshooting.
• Experience with general IT systems administration and user support.Experience building or maintaining reports from business systems.
• A good understanding of data structures, relationships and how information flows through systems.
• Strong Excel and business data skills.
• Confidence supporting users and knowing when to involve specialist suppliers.
• Excellent written and spoken English.
• Full right to work in the UK without sponsorship.

Why You'll Enjoy It Here

You will get real ownership, broad exposure across the business and the freedom to improve how systems are used.

There will be more office time early on so you can learn CREST, meet the team and make the most of any available handover. Once established, the Business Systems Manager role is typically based in the Bristol office about one day a week.

The process is two interviews, then a decision.

We welcome applications from people with different backgrounds and career paths who can bring the skills needed for the role.