Senior D365 Business Analyst

Workwell Outsourcing; Greater London; On-site; GBP 70,000 - 85,000; Full time

Benefits offered by this job

25 days annual leave

Pension

Health Assured

Life Assurance

Cycle to Work Scheme

Job summary

Workwell Outsourcing is seeking a Senior D365 Business Analyst based in the UK. The successful candidate will lead requirements gathering and business process analysis, serve as a liaison between stakeholders and technical teams, and ensure the successful delivery of projects. You should have significant experience in Dynamics 365 environments and excellent analytical and problem-solving skills. The position offers a competitive salary of £70,000 - £85,000 along with benefits including 25 days annual leave and life assurance.

Qualifications

• Proven experience as a Business Analyst, ideally in a senior or lead role.
• Experience with Dynamics 365 modules like Customer Insights, Sales Hub, and Customer Service.
• Experience with custom integrations into D365.

Responsibilities

• Lead requirements gathering sessions with stakeholders.
• Analyse complex business processes for improvement.
• Translate business needs into detailed functional specifications.

Skills

Business Analyst experience

Dynamics 365 solutions

Stakeholder management

Analytical thinking

Requirements elicitation

Problem-solving

Proficiency in Visio, Jira, Confluence

Education

Relevant qualification (e.g., BCS Business Analysis, IIBA certification)

Tools

Visio

Jira

Confluence

Azure DevOps

Miro

Job description

As the Senior D365 Business Analyst, you will lead the analysis and design of business processes and systems that support our strategic objectives. This role will act as a key liaison between stakeholders and technical teams, ensuring requirements are clearly defined, documented, and delivered effectively.

What You’ll Be Doing

• Lead requirements gathering sessions with stakeholders across the business.
• Analyse complex business processes and identify opportunities for improvement.
• Translate business needs into detailed functional specifications and user stories.
• Work closely with project managers, developers, and testers to ensure successful delivery.
• Conduct impact assessments and feasibility studies for proposed changes.
• Support system configuration, testing, and implementation activities.
• Develop process maps, workflows, and documentation to support change initiatives.
• Ensure compliance with governance, data protection, and regulatory requirements.
• Act as a subject matter expert for business analysis best practices.

We’d Love To Hear From Someone That

• Has proven experience as a Business Analyst, ideally in a senior or lead role.
• Has proven experience in Dynamics 365 led environments and delivery of Dynamics 365 solutions
  • Modules include Customer Insights, Sales Hub and Customer Service
• Has proven experience with custom integrations into D365
  • Integrations include web portals, finance systems, compliance and identity verification platforms
• Has relevant experience / exposure to working in a payroll and EOR environment
• Any experience operating in an M&A type environment where consolidation and alignment of people and processes happen.
• Possesses strong knowledge of business analysis methodologies (e.g., Agile, Waterfall).
• Is skilled in requirements elicitation, documentation, and stakeholder management.
• Has excellent analytical and problem-solving abilities.
• Is proficient in tools such as Visio, Jira, Confluence, or similar.
  • Experience with Azure DevOps and Miro a plus.
• Understands system integration and data flows.
• Has strong communication and facilitation skills.
• Can manage multiple projects and priorities effectively.
• Holds a relevant qualification (e.g., BCS Business Analysis, IIBA certification) or equivalent experience.

Key Skills

• Analytical Thinking: Ability to interpret complex data and processes to identify solutions.
• Stakeholder Management: Skilled in building relationships and influencing at all levels.
• Technical Understanding: Familiarity with system architecture, integrations, and data flows.
• Process Mapping: Expertise in creating workflows and process documentation.
• Requirements Gathering: Strong ability to elicit, document, and validate requirements.
• Project Delivery: Experience supporting projects through full lifecycle.
• Communication: Excellent written and verbal skills for clear documentation and presentations.
• Problem-Solving: Ability to resolve issues quickly and effectively.
• Adaptability: Comfortable working in fast-paced, changing environments.
• Tools Proficiency: Knowledge of BA tools (e.g., Visio, Jira, Confluence) and MS Office Suite.

What’s next?

Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.

What We Can Offer You

• 25 days annual leave (increasing with service) + bank holidays
• Pension
• Health Assured
• Life Assurance
• Cycle to Work Scheme
• Awards
• Long Service Recognition
• Spectrum life
• Annual Pay Review
• Employee Referral

Location: UK

Salary: £70,000 - £85,000 DOE

Workplace: Remote, UK

Experience: Mid

Hours: Mon – Fri 9:00 – 17:30