D365 CE Business Analyst (Sales)

Nigel Frank International; Brentford; Hybrid; GBP 58,500 - 71,500; Full time

Benefits offered by this job

Competitve salary up to £65,000

Performance bonus

Flexible hybrid working model

Focus on professional development

Job summary

A well-established organization in the United Kingdom is seeking a skilled D365 CE Business Analyst to enhance their internal CRM capabilities. This role involves being the key liaison between business stakeholders and the technical team, gathering requirements, and supporting solution design. The ideal candidate will have experience in Dynamics 365 CE/CRM, excellent communication skills, and familiarity with the Power Platform. Competitive salary of up to £65,000 plus bonus and benefits included in a flexible working environment.

Qualifications

• Proven experience as a Business Analyst within Dynamics 365 CE/CRM environment.
• Strong understanding of Sales, Customer Service, and Marketing.
• Experience with Power Platform (Power Automate, Power Apps) is desirable.

Responsibilities

• Lead workshops to gather and document business requirements.
• Translate business needs into functional specifications.
• Collaborate with internal teams to deliver enhancements.
• Support testing and training activities.
• Champion best practices in the D365 CE platform.

Skills

Experience as a Business Analyst

Understanding of Dynamics 365 CE/CRM

Excellent communication skills

Stakeholder engagement skills

Experience with Power Platform

Agile delivery experience

Job description

D365 CE Business Analyst | Hybrid | Up to £65,000 + Bonus

Location: Hybrid, 2 days a week

Salary: Up to £65,000 + Bonus + Benefits

Employment Type: Permanent

Are you a skilled Dynamics 365 CE Business Analyst looking to make a real impact within a forward-thinking end user environment? We’re working exclusively with a well-established organisation that’s investing heavily in Microsoft technologies and looking to expand their internal D365 capability.

This is a fantastic opportunity to join a collaborative team where your insights will directly shape CRM strategy and customer engagement across the business.

The Role

As a D365 CE Business Analyst, you’ll act as the key liaison between business stakeholders and the technical delivery team. You’ll gather and translate requirements, support solution design, and help drive user adoption across the Sales, Customer Service, and Marketing modules.

Key Responsibilities

• Lead workshops and stakeholder interviews to gather and document business requirements.
• Translate business needs into functional specifications and user stories.
• Collaborate with internal teams and external partners to deliver enhancements and new features.
• Support testing, training, and change management activities.
• Champion best practices and continuous improvement within the D365 CE platform.

Ideal Candidate

• Proven experience as a Business Analyst within a Dynamics 365 CE / CRM environment.
• Strong understanding of core modules: Sales, Customer Service, and/or Marketing.
• Excellent communication and stakeholder engagement skills.
• Experience with Power Platform (Power Automate, Power Apps) is highly desirable.
• Agile delivery experience is a plus.

What’s in It for You?

• Competitive salary up to £65,000 + performance bonus.
• Flexible hybrid working model.
• Opportunity to work directly with business leaders and influence CRM strategy.
• Supportive culture with a focus on professional development and training.