Business Systems Analyst

Nigel Frank International; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private Medical Insurance

Enhanced Pension Contributions

Job summary

Nigel Frank International is seeking a talented System Analyst in Greater London. This role involves owning the Dynamics 365 CE platform, serving as a technical SME, and collaborating with stakeholders to enhance CRM solutions. The ideal candidate will have experience with Dynamics 365 CE, strong configuration skills, and the ability to translate business requirements into actionable improvements. The position offers a flexible hybrid working model and additional benefits including private medical insurance and enhanced pension contributions.

Qualifications

• Hands-on experience supporting, administering, or managing Dynamics 365 CE.
• Strong configuration capability, including managing security roles and permissions.
• Ability to interpret business requirements and convert them into effective CRM configurations.

Responsibilities

• Take ownership of Dynamics 365 CE platform and ensure it operates efficiently.
• Act as internal SME for CRM-related queries and improvements.
• Collaborate closely with users to translate operational needs into CRM solutions.

Skills

Hands-on experience with Dynamics 365 CE

Strong configuration capability

Ability to interpret business requirements

Background in CRM support or business systems analysis

Solid understanding of workflows and automation

Job description

Nigel Frank International are partnered with an established Dynamics 365 CRM end user who are looking to add a talented System Analyst to their central technology function, responsible for system ownership, continuous improvement and acting as the link between technical teams and business stakeholders.

Responsibilities

• Take ownership of Dynamics 365 CE platform and ensure it operates efficiently and reliably.
• Act as internal SME for CRM-related queries, improvements and system guidance
• Collaborate closely with users and stakeholders to translate operational needs into practical, scalable CRM solutions
• Contribute to configuration, workflow design, system optimisation and ongoing enhancement of the D365 CE environment

Experience/Skills

• Hands-on experience supporting, administering or managing Dynamics 365 CE in a technical or systems capacity
• Strong configuration capability, including managing security roles, permissions, environments and general platform setup.
• Ability to interpret business requirements and convert them into effective CRM configurations or process improvements
• Background in CRM support, business systems analysis, or IT systems administration.
• Solid understanding of workflows, business rules, automation and best practices within Dynamics 365 CE
• Flexible, Hybrid Working Model
• Additional Benefits, Including Private Medical Insurance, Enhanced Pension Contributions and More!