Senior Business Support Lead - Hybrid (30h)

Shared Services Partnership; Havant; Hybrid; GBP 23,000 - 26,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Annual leave entitlement

Sick pay

Job summary

Hampshire County Council is seeking a Senior Business Support Officer to lead a team of Business Support Assistants and drive high-quality admin services. The role collaborates with managers to oversee workloads, coordinate activities and continuously improve services in a busy, supportive team environment.

The position combines people management with operational administration and customer service, offering a tangible impact within a county-wide, hybrid working setup.

Qualifications

• Experience supervising or managing a team in an administrative environment.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Excellent communication and customer service skills.
• Experience working with confidential and sensitive information.
• Proactive approach to problem-solving and continuous improvement.

Responsibilities

• Lead and support a team of Business Support Assistants.
• Manage team workloads and track progress to meet service standards.
• Coordinate shared inboxes, diaries and meetings.
• Support recruitment, induction and development of team members.
• Champion new systems, processes and ways of working.
• Build positive relationships with colleagues, customers and partners.

Skills

Team leadership

Organisational skills

Communication skills

Customer service

Problem solving

Microsoft 365

Tools

Microsoft 365

Job description

Hampshire County Council is seeking a Senior Business Support Officer to lead a team of Business Support Assistants and drive high-quality admin services. The role collaborates with managers to oversee workloads, coordinate activities and continuously improve services in a busy, supportive team environment.

The position combines people management with operational administration and customer service, offering a tangible impact within a county-wide, hybrid working setup.