Senior Business Support Lead (Hybrid, 30h)

Hampshire County Council; England; Hybrid; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Professional development

Work-life balance

Employee assistance programme

LGPS & annual leave

Job summary

Hampshire County Council is seeking a Senior Business Support Officer to lead a team of Business Support Assistants and oversee administrative delivery. You will manage workloads, coordinate diaries and meetings, and drive continuous improvement across the service.

The role combines people management, operational administration and customer service in a busy, supportive team. Hybrid working is available within a Countywide context.

Qualifications

• Experience supervising or managing a team in an administrative environment.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Excellent communication and customer service skills.
• Experience working with confidential and sensitive information.
• Confidence using Microsoft 365 and learning new systems.

Responsibilities

• Leading and supporting a team of Business Support Assistants.
• Managing team workloads and tracking progress to ensure service standards are met.
• Coordinating shared inboxes, diaries and meetings.
• Supporting recruitment, induction and development of team members.
• Championing new systems, processes and ways of working.
• Building positive relationships with colleagues, customers and partner organisations.

Skills

Team supervision

Organisational skills

Customer service

Confidential information handling

Problem solving

Communication

Tools

Microsoft 365

Job description

Hampshire County Council is seeking a Senior Business Support Officer to lead a team of Business Support Assistants and oversee administrative delivery. You will manage workloads, coordinate diaries and meetings, and drive continuous improvement across the service.

The role combines people management, operational administration and customer service in a busy, supportive team. Hybrid working is available within a Countywide context.