Public Sector Business Services Leader | Flexible Hybrid Work

East Midlands Councils/East Midlands Jobs; East Midlands; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Annual leave 27 days + 8 bank holidays

Hybrid & flexible working

Wellbeing services

Development opportunities

Job summary

Derbyshire County Council is seeking an experienced, values-driven Business Services Manager to lead and develop its business services function, translating priorities into high-quality, responsive support for services and residents.

You will oversee day-to-day delivery, drive efficiency, support workforce development, and ensure robust financial and regulatory compliance across teams in a hybrid working environment.

Qualifications

• Leads collaboratively, building trust and strong working relationships across teams and services.
• Is confident managing people, performance and change in a complex environment.
• Has experience delivering business services or support functions in a customer-focused organisation.
• Uses evidence and insight to make sound decisions, manage competing priorities and improve outcomes.
• Demonstrates political awareness, professionalism, and integrity.
• Is aligned to the Council’s values and committed to equity, inclusion, and continuous learning.
• You will bring resilience, empathy, and a practical mindset, enabling you to support colleagues while maintaining a clear focus on service quality and improvement.

Responsibilities

• Provide visible, inclusive, and supportive leadership to Business Services teams, ensuring colleagues feel valued, empowered, and clear about expectations.
• Manage and coordinate the day-to-day delivery of effective and efficient business services within your service area, ensuring work is prioritised and resources are used well.
• Work collaboratively with service managers and colleagues to understand local needs and deliver practical, proportionate business service solutions.
• Lead and embed continuous improvement, identifying opportunities to streamline processes and improve quality, consistency, and customer experience.
• Promote a culture of accountability and professional pride, setting clear standards and actively managing performance against service indicators.
• Support workforce planning and development by creating opportunities for learning, progression, and skills development within your teams.
• Make effective use of digital systems, automation, and technology to improve efficiency and resilience.
• Monitor and manage financial information within your area, supporting sound resource planning and value for money.
• Work closely with Senior Business Services Managers and corporate support functions to ensure joined-up, consistent support to services.
• Play an active role in preparing for inspections, audits and regulatory activity, ensuring robust processes and compliance are in place.
• You will contribute directly to delivering statutory and regulatory requirements, providing assurance through strong operational management.

Skills

Leadership

People management

Change management

Evidence-based decisions

Political awareness

Equity & inclusion

Resilience

Job description

Derbyshire County Council is seeking an experienced, values-driven Business Services Manager to lead and develop its business services function, translating priorities into high-quality, responsive support for services and residents.

You will oversee day-to-day delivery, drive efficiency, support workforce development, and ensure robust financial and regulatory compliance across teams in a hybrid working environment.