Senior Business Support Assistant (Younger Adults Social Work)

Shared Services Partnership; Havant; Hybrid; GBP 23,000 - 26,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Annual leave entitlement

Sick pay

Job summary

Hampshire County Council is seeking a Senior Business Support Officer to lead a team of Business Support Assistants and drive high-quality admin services. The role collaborates with managers to oversee workloads, coordinate activities and continuously improve services in a busy, supportive team environment.

The position combines people management with operational administration and customer service, offering a tangible impact within a county-wide, hybrid working setup.

Qualifications

• Experience supervising or managing a team in an administrative environment.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Excellent communication and customer service skills.
• Experience working with confidential and sensitive information.
• Proactive approach to problem-solving and continuous improvement.

Responsibilities

• Lead and support a team of Business Support Assistants.
• Manage team workloads and track progress to meet service standards.
• Coordinate shared inboxes, diaries and meetings.
• Support recruitment, induction and development of team members.
• Champion new systems, processes and ways of working.
• Build positive relationships with colleagues, customers and partners.

Skills

Team leadership

Organisational skills

Communication skills

Customer service

Problem solving

Microsoft 365

Tools

Microsoft 365

Job description

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Job Reference: HCC625381
Salary Range: £28,697 - £31,573 pro-rata, per annum (actual salary £23,267 - £25,599 per annum)
Work Location: Countywide (Hybrid working)
Hours per week: 30
Contract Type: Permanent
Closing Date:26 November 2026

The Role:

Early applications are encouraged as we may close the advert ahead of the stated closing date.

Joining our supportive team as a Senior Business Support Officer, you'll play a key role in leading and supporting a team of Business Support Assistants while ensuring the delivery of high-quality administrative services. Working closely with managers and colleagues, you'll oversee team workloads, coordinate business support activities and help drive continuous improvement across the service. This is a varied role that combines people management, operational administration and customer service, offering the opportunity to make a real impact within a busy and supportive team.

What You'll Be Doing:

• Leading and supporting a team of Business Support Assistants.
• Managing team workloads and tracking progress to ensure service standards are met.
• Coordinating shared inboxes, diaries and meetings.
• Supporting recruitment, induction and development of team members.
• Championing new systems, processes and ways of working.
• Building positive relationships with colleagues, customers and partner organisations.

What we’re looking for:

• Experience supervising or managing a team in an administrative environment.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Excellent communication and customer service skills.
• Experience working with confidential and sensitive information.
• Confidence using Microsoft 365 and learning new systems.
• A proactive approach to problem-solving and continuous improvement.

• Professional development: Comprehensive induction with a mix of office-based learning with a buddy, along with a range of e-learning modules, followed by continuous learning, mentoring and supportive supervision
• Work-life balance:Enjoy a fulfilling career with a good balance between work and home life.
• Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources and legal and financial advice.
• Competitive benefits package:Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Applicants can expect to hear from us within two weeks of the advertised closing date.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK.

Other roles you may have experience of may include: Admin Assistant, Admin Support, Support Specialist, Administrative Coordinator, Secretary, Admin Specialist, Business Support, Office Assistant, Personal Assistant, Office Administration, Administrator

Travel Requirements:

You may be required to visit other locations within Hampshire and the Isle of Wight or other local authority, and therefore need to have the ability to travel, as necessary.

Values Based Recruitment:

We recruit for attitudes and values in Adults' Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application.For more information on our values, please refer to the candidate pack.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.