Senior Business Support Assistant

Somerset Council; Taunton; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Health & wellbeing

Flexible hybrid work

LGPS pension

25 days leave

Volunteering opportunities

Job summary

Somerset Council is seeking a Senior Business Support Assistant to join the Adult Social Care teams. You will coordinate key meetings, manage important records, and provide a professional first point of contact for a wide range of people, helping services deliver high-quality support to residents across Somerset.

Your strong organisational skills, attention to detail and ability to work with sensitive information will be essential in this busy role.

Qualifications

• Experience in an administrative, business support or office-based role.
• Strong communication skills and ability to handle sensitive information professionally.
• Excellent organisational skills with the ability to manage competing priorities in a busy environment.
• Proficient with Microsoft 365 applications, especially Word and Excel, and comfortable using shared digital systems.

Responsibilities

• Coordinate and support key meetings, ensuring accurate records are maintained and actions followed through.
• Provide responsive support and information to colleagues, residents and partner organisations to resolve queries quickly.
• Maintain accurate records and business systems to help services make informed decisions.
• Organise and prioritise a wide range of administrative activities to ensure deadlines are met.
• Support financial and operational processes to help services run smoothly and resources be managed effectively.

Skills

Administrative experience

Strong communication

Organisational skills

Microsoft 365 (Word, Excel)

Data accuracy

Tools

Word

Excel

SharePoint

Job description

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Our Adult Social Care teams support some of Somerset's most vulnerable residents, helping people maintain their independence, access the right support and achieve the best possible outcomes. Business Support colleagues are an essential part of that work, providing the coordination and organisation that enables frontline teams to focus on the people they serve.

As a Senior Business Support Assistant, you'll be at the heart of a busy and rewarding service. You'll help coordinate key meetings, manage important records, support operational processes and provide a professional first point of contact for a wide range of people. Your ability to stay organised, manage competing priorities and work with accuracy will help Adult Social Care teams deliver effective support to residents across Somerset. In return, you'll be part of a supportive and friendly team where your skills are valued and where your work genuinely makes a difference to local communities every day.

How You'll Make a Difference

• Coordinate and support key meetings, ensuring accurate records are maintained and actions are followed through effectively.
• Provide responsive support and information to colleagues, residents and partner organisations, helping queries reach the right outcome quickly.
• Maintain accurate records and business systems, helping services make informed decisions and deliver high-quality support.
• Organise and prioritise a wide range of administrative activities, ensuring work is delivered efficiently and deadlines are met.
• Support financial and operational processes, helping services run smoothly and resources be managed effectively.

What You'll Bring

• Experience in an administrative, business support or office-based role.
• Strong communication skills, with the confidence to work with a wide range of people and handle sensitive information professionally.
• Excellent organisational skills and the ability to manage competing priorities in a busy environment.
• Confidence using Microsoft 365 applications, particularly Word, Excel and shared digital systems.
• A high level of accuracy and attention to detail when managing records, information and data.

Why Join Us?

At Somerset Council, we're a progressive organisation committed to improving lives and shaping better services for our communities. Based in one of England's most beautiful counties, it's a great place to build your career and enjoy an excellent quality of life.

• 25 days leave (pro rata) leave plus bank holidays, with the option to purchase additional leave.
• Local Government Pension Scheme (LGPS), one of the UK's most enhanced and secure pension schemes.
• Flexible and hybrid working arrangements to support work-life balance, where service needs allow.
• Health and wellbeing support, including access to confidential employee assistance services.
• Paid volunteering opportunities, helping you make a difference both inside and outside of work.

Unfortunately, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship.

We believe diversity makes us stronger and are committed to creating a workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences, whose unique perspectives help us better serve the people of Somerset.