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Oxfordshire County Council; Cherwell District; On-site; GBP 36,000 - 39,000; Full time

Benefits offered by this job

Learning & progression

Wellbeing support

Flexible working

Supportive environment

Make a difference

Job summary

Oxfordshire County Council is seeking a Business Support Service Team Leader to lead a team delivering high-quality business support to Adult Social Care locality services. You will oversee workloads, maintain data quality and customer service, and collaborate with operational teams to identify improvements.

The role involves supporting recruitment, induction and development of staff, handling complex enquiries, and contributing to service and system changes.

Qualifications

• You will be a positive, organised and supportive leader with experience of supervising or managing staff within an administrative or business support environment.
• Strong leadership and communication skills are essential.
• Excellent organisation and prioritisation skills and a commitment to high-quality customer service.
• Confidence handling complex and sensitive enquiries and a collaborative, flexible approach to change.
• A focus on continuous improvement and safeguarding adults is required.

Responsibilities

• Lead and develop a team providing high-quality business support to Adult Social Care locality services.
• Manage and motivate colleagues, oversee workloads and administrative processes, and ensure data quality and customer service.
• Support recruitment, induction, supervision and development of staff, and manage escalated enquiries.
• Contribute to service and system changes and help shape efficient, responsive business support services.

Skills

Leadership

Communication

Organisation

Customer service

Sensitive enquiries

Collaboration

Flexibility

Continuous improvement

Safeguarding Adults

Job description

At Oxfordshire County Council, everything we do is focused on supporting people and communities to thrive. Within Adult Social Care, our ambition is to help residents live independent and fulfilling lives, connected to their communities and supported at the right time and in the right place.

Our Business Support Service plays a vital role in making this possible. We provide high-quality, responsive support to Adult Social Care teams, helping services operate effectively, meet their statutory responsibilities and deliver the best possible experience for Oxfordshire residents.

We are committed to continuous improvement, collaboration and making the best use of our people, systems and resources. This is an exciting opportunity to join a supportive service where your leadership, ideas and ability to make positive change will be valued.

About the Role

We are looking for an enthusiastic Business Support Service Team Leader to lead and develop a team providing high-quality business support to our Adult Social Care locality services.

You will manage and motivate colleagues, oversee workloads and administrative processes, maintain high standards of data quality and customer service, and work closely with operational teams to identify opportunities for improvement.

You will also support recruitment, induction, supervision and development of staff, manage complex or escalated enquiries and contribute to service and system changes. The role provides a great opportunity to develop your leadership skills while helping shape efficient, responsive business support services.

Safeguarding Adults

Safeguarding adults is an important part of our work. You will help ensure colleagues understand their safeguarding responsibilities, handle sensitive information appropriately and recognise and elevate concerns through the correct routes. Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults, and expects all employees, workers and volunteers to share this commitment.

About You

You will be a positive, organised and supportive leader with experience of supervising or managing staff within an administrative or business support environment.

You will have:

• Strong leadership and communication skills
• Excellent organisation and prioritisation skills
• A commitment to high-quality customer service
• Confidence handling complex and sensitive enquiries
• A collaborative and flexible approach to change
• A focus on continuous improvement
• A strong commitment to Safeguarding Adults

Most importantly, you will enjoy developing people, building strong relationships and finding practical ways to improve services.

Rewards and Benefits

In return, you will join a supportive organisation where your development and wellbeing matter. Benefits include:

• Opportunities for learning, development and career progression.
• Access to wellbeing support, including the Employee Assistance Programme.
• Flexible working opportunities, subject to the needs of the service.
• A supportive and collaborative working environment.
• The opportunity to make a genuine difference to services supporting Oxfordshire residents.

Oxfordshire County Council is open to discussions about flexible working arrangements, including options such as flexitime, part-time working and job sharing, depending on the requirements of the role and service.

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Disability Confident Employer

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Job Details

Company: Oxfordshire County Council

Salary: £35,571 to £38,511 a year

Hours: Full-time

Location: Samuelson House, OX16 5AU

Job type: Permanent

Posting date: 6 Oct 2026

Closing date: 1 Nov 2026

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.