Senior Business Planning Manager

American Express Global Business Travel; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global travel management firm is seeking an experienced Senior Business Planning Manager to join their Traveler Care Team in London. This role involves driving strategic initiatives in partnership with executive leadership and requires a solid background in business planning and consultancy. Applicants should possess strong analytical skills and over 6 years of experience in operations or contact centers. The position demands effective stakeholder management and excellent communication abilities, offering a dynamic work environment with flexible benefits.

Benefits

Health and welfare insurance plans

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Access to over 20,000 courses

Qualifications

• 6+ years of experience in business planning or consultancy.
• Demonstrated experience in Operations or Contact Centres.
• Comfortable in fast-paced environments with shifting priorities.

Responsibilities

• Partner with VP to drive high-impact initiatives.
• Maintain clear view of business performance.
• Convert complex data into actionable insights.

Skills

Business planning

Stakeholder management

Analytical skills

Communication skills

Education

Bachelor’s degree in business or related field

MBA or advanced degree

Job description

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As an experienced Senior Business Planning Manager, you will join our highly skilled Traveler Care Team. The successful candidate is responsible for partnering with the Vice President, Strategic Transformation to develop and implement strategic business initiatives, conduct research and analysis and support key organizational growth across our function. This role is highly versatile and requires a proven track record of hands‑on business planning and organizational skills, preferably with top‑tier consultancy.

What You’ll Do

Business Planning

• Partner directly with the Vice President, Strategic Transformation to drive high‑impact initiatives focused on effectiveness of function and data‑driven decisions
• Ensure effective day‑to‑day operations of function
• Ensure alignment on goals, track progress on key initiatives, advise on emerging risks or opportunities and follow(dispatch‑through on action)
• Establish clear governance, KPIs, and milestone tracking to ensure strategic alignment and measurable outcomes
• Use market intelligence on operational effectiveness to inform business planning

Business Performance

• Maintain a clear view of business performance and strategic progress for executive and internal stakeholders
• Raise and address any key business performance risks with mitigation options
• Analyse complex data sets and convert data into meaningful insights and recommendations
• Act as data storyteller to effectively turn insights into actions

Communication

• Partner with internal teams to support the communication and implementation of initiatives
• Support internal communications and messaging from VP to broader Team
• Foster and engage key stakeholders across different functions嫂奋赛
• Lead preparation and execution of key governance forums

What We’re Looking For

• 6+ years of extremely hands‑on business planning or consultancy preferably from a top‑tier consultancy firms
• Demonstrated experience working in Operations, Contact Centres or BPO experience
• Bachelor’s degree in business, Strategy, Analytics or a related field; MBA or advanced degree preferred
• Strong stakeholder management and communications skills
• Highly analytical with ability to manage complex analysis, budgets and plans
• Extensive experience working in a global, and highly matrixed environment
• Experience managing complex cross‑functional initiatives that combine business, technology, and data stakeholders
• Comfortable leading in ambiguous, fast‑paced environments with shifting priorities

Location

London, United Kingdom

#TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of mile deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You insulin connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by Élija.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!