Senior Business Analyst

Hippo; West Kirby; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Contributory Pension

25 Days Holiday

Perkbox discounts

Critical illness cover

Life assurance

Volunteer days

Cycle-to-work

EV salary sacrifice

Season ticket loans

Wellbeing sessions

Private health cover

Private dental cover

Additional pension contributions

Extra holidays

Wellbeing contribution

Charity contributions

Tree planting

Job summary

Hippo is a rapidly growing digital consultancy seeking a Senior Business Analyst to join our multidisciplinary teams across strategy, design and technology. You will translate user needs into clear requirements and help shape product backlogs for diverse public and private sector projects.

Based in the UK with flexible on-site and client location work, you will mentor peers, run workshops, and collaborate with Designers and Product Owners to deliver secure, scalable solutions.

Qualifications

• Expertise in business analysis within a user-centred design environment.
• Ability to work with designers, influence research planning, and question research methods.
• Familiarity with service design standards such as GDS or equivalents.
• Experience gathering requirements using varied methods and selecting the right approach.
• Ability to analyse data from multiple sources to inform decisions.
• Experience planning and adjusting Agile ways of working.

Responsibilities

• Translate user research findings into actionable user stories with clear acceptance criteria.
• Lead workshops and collaborative sessions with teams and clients to align on goals.
• Create visual maps like user journeys and process flows to reveal improvement opportunities.
• Partner with Product Owners and Delivery Managers to manage a prioritized backlog.
• Coach colleagues and contribute to Hippo's BA community of practice.

Skills

Business analysis

User-centred design

Stakeholder management

Agile methods

Workshop facilitation

Requirement elicitation

Job description

About the Role

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Senior Business Analyst with expertise in user-centred design to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact.

As a Senior Business Analyst, you will play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do.

You will act as a Senior Consultant to deliver Business Analysis services to our clients. You will be an expert in business analysis and a leader of people, confident in using different analysis and modelling techniques to clearly identify and articulate both user and business requirements to our diverse range of clients.

Our solutions empower our customers to build and support secure, scalable, and well-engineered systems beyond traditional boundaries that allow our customers to understand and get the most from their data and digital services. The Senior Business Analyst will be a key player and leader in this.

About the Candidate

Your Role in a Nutshell

• Work with designers to create and test early versions of products, making sure they solve user problems.
• Lead on the creation of visual maps like user journeys and process flows to understand the current landscape and provide clear, actionable recommendations for improvement.
• Translate user research findings into actionable user stories with clear acceptance criteria.
• Lead workshops and collaborative sessions with teams and clients to align on goals and solutions.
• Build strong, lasting relationships with stakeholders and support them in developing their knowledge of user-centred design best practice.
• Collaborate with Product Owners and Delivery Managers to establish and manage a prioritised backlog.
• Identify and apply the best Agile processes for projects, measuring outcomes effectively.
• Coach and mentor colleagues and actively shape Hippo’s BA community of practice.

Essential Experience

• Expertise in business analysis within a user-centred design environment.
• Proven ability to work well with designers, influence research planning, and question research methods.
• Familiarity with service design standards, such as the Government Digital Service (GDS) standards or equivalents.
• Experience in gathering requirements using various methods and choosing the most appropriate one for the project.
• Ability to analyse data from different sources, including website analytics and research findings, to help others make decisions.
• Experience planning, running, and adjusting Agile ways of working for projects.

Desirable Experience

• Experience managing work by focusing on client needs and writing clear proposals.
• Ability to help set project goals and ensure all work contributes to achieving them.
• Track record of contributing to professional groups and offering feedback to others.

About the Company

Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory Pension Scheme (Hippo 6% & Employee 2%)
• 25 Days Holiday plus UK Public Holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loansFinancial and general wellbeing sessions
• Flexible benefits scheme with options of:
• Private health cover
• Private dental cover
• Additional company pension contributions
• Additional holidays (up to an extra 2 days)
• Wellbeing contribution
• Charity contributions
• Tree planting

Diversity, Inclusion and Belonging at Hippo

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hi, we’re Hippo

At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world.

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society.

Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more!

Hippo Locations

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Liverpool, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.