Senior Business Analyst

South Gloucestershire Council; Yate; Hybrid; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Generous annual leave

Wellbeing support

Staff discounts

Flexible work arrangements

Training & development

Job summary

South Gloucestershire Council is seeking a Senior Business Analyst to shape and design future digital solutions for residents and frontline workers. You will work within the Discover and Design practice in an Agile team, focusing on user-centred digital products and low-code platforms.

You will gather requirements, write clear user stories with acceptance criteria, and design end-to-end service journeys. Strong BA/service design experience and Capita One knowledge are highly valued.

Qualifications

• Experience in Business Analysis, Service Design or similar in a digital delivery team.
• Experience with digital transformation and delivering value for money.
• Experience in agile delivery environments and how to work with stakeholders.

Responsibilities

• Gather and refine requirements, write user stories with acceptance criteria for development.
• Design end-to-end service journeys and customer experiences.
• Produce process diagrams, wireframes, and evidence-based proposals with colleagues.
• Contribute to cross-functional Agile design workshops and reviews.
• Identify opportunities for process improvement through digital technology.

Skills

Business Analysis

Service Design

Agile Delivery

Stakeholder Management

Education

Business Analysis qualification

Tools

Capita One

Job description

How you'll make a difference

As a Senior Business Analyst, you will play a key role in shaping and designing future digital solutions that deliver services to the residents and frontline key workers of South Gloucestershire. Working within our Discover and Design practice, as part of a multidisciplinary Agile development team, your primarily focus will be to apply strong business analysis and service design skills to deliver user-centred digital products.

The wider Information, Technology and Digital service provides core IT services for the council. In delivering solutions, we adopt a primarily low-code approach, using our standard technology platform (Dynamics 365, Power Platform and Azure PaaS), alongside configurable COTS business systems.

What you will be doing

• Working across a range of digital products and projects, you will balance business needs with a strong user-centred design focus, including delivering new digital tools to support frontline services, extending services available via our public website portal, and implementing AI solutions for back-office functions.
• You will be working with the business and engaging with users, gathering and refining requirements and writing well-articulated user stories with clear acceptance criteria, ready for development.
• You will work both independently and collaboratively with peers on initiatives drawn from our roadmap and backlog, attending Agile design workshops and peer review sessions.
• Using your experience and knowledge, you will identifyopportunities for process improvement through the application of digital technology, particularly where automation can be introduced.
• It will be key for you to design end-to-end service journeys, including the associated customer experience.
• It will be your responsibility to produce documentation and visual materials, such as process diagrams and wireframes, and develop evidence-based proposals with colleagues, including Solution Architects.

What we need from you

• You will have strong knowledge and experience in a Business Analysis, Service Design, or a similar role within a technology or digital delivery team.
• It is essential you have solid experience of digital transformation, organisational improvement, and delivering value for money.
• We require you to have experience in development methodologies and working within an agile delivery environment.
• You will have experience of managing effective customer, stakeholder and supplier relationships and be confident communicating to wide range of stakeholders.
• Given the nature of this role, you will have strong analytical skills, attention to detail, and the ability to manage a demanding workload, prioritise effectively, and communicate complex information clearly and simply.
• Ideally, you will hold a recognised Business Analysis (or similar) qualification and demonstrate a working knowledge of tools and techniques commonly used in business analysis.
• Knowledge of the education service and/or Capita One would be desirable, as this role will be working with our education system, Capita One.

What you need to know

• This role is hybrid, with a mixture of working at our officeBadminton Road, Yateand working from home.

Interviews will be held week commencing 9th November.

How a career at South Gloucestershire Council is different

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that ourdiverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• We know our team work best when they have balance in their lives, and we offer genuineflexibility to help them achieve that work/life balance.
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of ourtraining and development offer, which helps make the greatest long-term difference in work.
• We trust our team to work in the way which allows them to make the biggest difference, and we continue toinvest in technology to help staff do their jobs to the best of their ability and celebrate innovation.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!

To view the full job description, please click this link: Business Analyst (Senior)