Business Analyst

Made Tech Limited; Bristol; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

30 days Holiday

Flexible Working Hours

Flexible Parental Leave

Remote Working

Paid counseling

Job summary

Made Tech Limited is seeking a Business Analyst to help public sector clients deliver value by analysing problems and defining requirements across UK operations. You will explore options, model processes and collaborate with stakeholders to shape services that meet user needs and policy considerations.

The role requires strong requirements management, process improvement and systems analysis skills, with a focus on delivering measurable outcomes in line with DDaT guidelines.

Qualifications

• Apply structured approaches to complex problems and opportunities
• Analyse business goals, functions, and objectives to support definition of requirements
• Conduct options analysis and feasibility studies
• Ensure proposed solutions meet business requirements and user needs
• Understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact
• Analyse, design and prioritise business changes to improve business operations and services
• Support the implementation of proposed business improvements
• Analyse and evaluate information with minimal supervision to support the design, execution and assessment of business process tests and usability evaluations within a project
• Select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project
• Identify, analyse, challenge and validate business and user requirements
• Use appropriate requirements management life cycle methods to complete tasks and outputs related to the project
• Tailor communication to stakeholders' needs and build relationships while meeting user needs
• Build and reach consensus with stakeholders
• Work to improve stakeholder relationships using evidence to explain decisions
• Identify and analyse IT system capabilities
• Develop models and system requirements for bespoke IT systems or software packages, with minimal supervision
• Identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality
• Review prototypes, tests plans and tests outcome reporting
• Apply basic techniques to analyse, validate and prioritise user experience needs
• Present findings in an accessible and easy to understand way to support data-informed decision making, based on user research

Responsibilities

• Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
• Personal performance aligned with DDaT and grade, evidenced through peer feedback

Skills

Structured problem solving

Requirements analysis

Options analysis

Stakeholder management

Testing & evaluation

Business modelling

Process improvement

User experience analysis

Systems analysis

Requirements management

Job description

Business Analyst

Application Deadline: 31 August 2026

Department: Strategy & Design

Employment Type: Permanent

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Compensation: GBP 41,000 - GBP 50,000 / year

Description

About the role

Business analysts help teams deliver products and services that bring value to their users through:

• Identifying, exploring, and analysing business problems and objectives, and user needs
• Understanding the public sector domain, people, organisation, processes and technology
• Identifying areas for improvement and exploring feasibility of options
• Understanding any business and policy constraints that need to be considered, and assess the implications

Key Responsibilities

• Delivery of good public services for users with clients, shown through relevant measures, for example, data, metrics, KPIs or the passing of service standards
• Personal performance aligned with DDaT and grade, evidenced through peer feedback

Skills, Knowledge and Expertise

Business analysis

• Apply structured approaches to complex problems and opportunities
• Analyse business goals, functions, and objectives to support definition of requirements
• Conduct options analysis and feasibility studies
• Ensure proposed solutions meet business requirements and user needs

  Business modelling

  • Understand the impact of potential changes and how business processes, systems, data, roles and responsibilities interact
  • Analyse, design and prioritise business changes to improve business operations and services

  Business process improvement

  • Support the implementation of proposed business improvements

  Business process testing

  • Analyse and evaluate information with minimal supervision to support the design, execution and assessment of business process tests and usability evaluations within a project

  Methods and tools

  • Select and use the most appropriate tools and techniques to support the planning, analysis, development, testing, implementation and improvement of systems and services within a project

  Requirements definition and management

  • Identify, analyse, challenge and validate business and user requirements
  • Use appropriate requirements management life cycle methods to complete tasks and outputs related to the project

  Stakeholder management

  • Tailor communication to stakeholders' needs and work with them to build relationships while meeting user needs
  • Build and reach consensus with stakeholders
  • Work to improve stakeholder relationships using evidence to explain decisions

  Systems analysis

  • Identify and analyse IT system capabilities
  • Develop models and system requirements for bespoke IT systems or software packages, with minimal supervision

  Testing

  • Identify business scenarios and develop acceptance criteria to ensure requirements can be traced to develop functionality
  • Review prototypes, tests plans and tests outcome reporting

  User experience analysis

  • Apply basic techniques to analyse, validate and prioritise user experience needs
  • Present findings in an accessible and easy to understand way to support data-informed decision making, based on user research

  Benefits

  Take a look at the Benefits & Perks section of the Made Tech Handbook to see what we can offer you.

  • 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
  • Flexible Working Hours - we are flexible with what hours you work
  • Flexible Parental Leave - we offer flexible parental leave options
  • Remote Working - we offer part time remote working for all our staff
  • Paid counseling - we offer paid counseling as well as financial and legal advice

  If successful, you will be required to undertake an SC clearance