Junior Business Analyst

South Gloucestershire Council; Yate; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Wellbeing support

Staff discounts

Flexible working

Job summary

South Gloucestershire Council is seeking a Junior Business Analyst to help shape and design future digital solutions within the Design, Develop and Transition team. You will apply business analysis and service design skills to understand problems, identify user needs and deliver user-centred digital products.

The role sits in a cross-functional delivery group that co-creates products and projects across the Information, Technology & Digital service.

Qualifications

• Experience gathering and documenting information from users and stakeholders to inform decision-making.
• Awareness of techniques and tools to gather information about current processes.
• Ability to manage workload effectively and handle conflicting deadlines.
• Excellent verbal and presentation skills; able to explain complex information clearly.
• Ability to plan and progress work in line with guidelines and policies.

Responsibilities

• Under the direction of Senior Business Analysts, provide advice to customers and colleagues, ensuring guidance on policies, procedures and processes while supporting identification of user and business needs.
• Across a range of digital products and projects, maintain and update knowledge about information systems and databases to ensure services are understood.
• Carry out research, collate data and present information within an area of service, including drafting documentation and presenting clear findings to support business analysis and service improvement.
• Gain knowledge of relevant regulations, codes of practice, processes and procedures to support effective outcomes, considering business and policy constraints where required.

Skills

Information gathering

Process analysis

Workload management

Verbal communication

Presentation skills

Stakeholder interviews

Job description

How you'll make a difference

As a Junior Business Analyst, you will play a key role in shaping and designing future digital solutions, within the Design, Develop and Transition team. You will apply business analysis and service design skills to help understand business problems, identify user and business needs, and deliver user-centred digital products.

The Design, Develop and Transition team is where business needs are understood and digital solutions are designed and implemented. Working collaboratively across specialist disciplines and the wider Information, Technology & Digital service, the team forms part of cross-functional delivery group that co-create products, services and projects.

What you will be doing

• Under the direction of Senior Business Analysts, you will provide advice to customers and colleagues, ensuring they receive appropriate guidance on policies, procedures and processes, while supporting the identification of user and business needs.
• Working across a range of digital products and projects, you will maintain and update knowledge about information systems and databases, ensuring services are understood.
• You will carry out research, collate data and present information within an area of service, including drafting documentation and presenting clear findings to support business analysis and service improvement.
• It will be key for you to gain knowledge of relevant regulations, codes of practice, processes and procedures to support effective outcomes, taking account of business and policy constraints where required.

What we need from you

• It is essential that you have relevant experience ingathering and documenting information from users and stakeholders to inform decision‑making.
• We require you to have an awareness of different techniques and tools to gather information about current processes.
• You will be able to manage your workload effectively, recognising conflicting deadlines and seeking advice from senior colleagues where appropriate.
• Given the nature of the role, you will have excellent verbal and presentation skills, including the ability to explain complex information simply and clearly.
• You will have the ability to plan and progress work activities in line with professional guidelines and organisational policies.

What you need to know

• This role is hybrid, with a mixture of working at our officeBadminton Road, Yateand working from home.

Interviews will be held week commencing 9th November.

How a career at South Gloucestershire Council is different

• As part of our benefits package, you will receive generous annual leave (pro rata), employee wellbeing support and you will have access to a range of staff discounts, including eye tests, travel, shopping and leisure activities.
• We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
• We know our team work best when they have balance in their lives, and we offer genuine flexibility to help them achieve that work/life balance.
• We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long‑term difference in work.
• We trust our team to work in the way which allows them to make the biggest difference, and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

• We're building and shaping communities which people are proud of.
• We're working with the most vulnerable in our community to help them achieve what they want in life.
• We're investing in our schools to ensure every child and young person in South Gloucestershire achieves their full potential.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!