Senior Business Analyst

whg; Walsall; Hybrid; GBP 60,838 - 63,890; Full time

Benefits offered by this job

Competitive salary

27 days annual leave

Defined benefit pension scheme

Health cash plan

Shopping and leisure discounts

Job summary

A housing association in the Midlands is seeking a Senior Business Analyst to join their Business Change team. This role will involve driving innovation, managing stakeholder relationships, and delivering key business projects. Applicants should have experience in business analysis, a relevant qualification, and strong communication and problem-solving skills. The position offers a competitive salary and excellent benefits, including 27 days of annual leave and a defined benefit pension scheme.

Qualifications

• Proven ability to mentor and coach Business Analysts.
• Strong critical thinking skills with extensive experience in business analysis.
• Experience eliciting requirements through workshops and interviews.

Responsibilities

• Deliver business-critical projects and support change management.
• Manage requirements and provide detailed solutions to business problems.
• Collaborate with Project Managers throughout the full change lifecycle.

Skills

Problem-solving

Stakeholder management

Analytical skills

Communication skills

Project methodologies (Agile, Waterfall)

Mentoring and coaching

Education

Business Analysis qualification or certification

Tools

Microsoft Visio

Microsoft Project

Microsoft Excel

Microsoft PowerPoint

Job description

Salary: £60,838 - £63,890 per annum plus excellent benefits (The salary advertised reflects the pay award effective from 1st April 2026)

Location: Walsall, West Midlands

Contract: Full Time, Permanent, 37 hours per week (minimum two days in the office)

Closing Date: 17th March 2026

First Stage Interview Date: W/C 23rd March 2026 (Teams)

Second Stage Interview Date: 1st – 8th April 2026 (In-Person)

Are you an experienced Business Analyst, or already a Senior Business Analyst, ready to deliver high-impact change? Do you thrive in fast-paced environments, supporting complex projects, technical challenges, and people-focused transformation?

We’re looking for a Senior Business Analyst to join our Business Change team working alongside an established team of Business Analysts and Project Managers. In this exciting role you will play a pivotal role in driving innovation, undertaking detailed analysis, defining solutions, leading test activities and ensuring the value of change is realised.

Join us and play a key role in delivering business-critical projects that make a lasting difference to how we operate and serve our communities.

• Requirements and Solution design – able to solve complex business problems through effective requirement elicitation, analysis, documentation and prioritisation which results in detailed and structured solutions, which achieve the project objectives and serve as a task list for development and delivery.
• Stakeholder management – builds strong relationships across the organisation and project teams. Effectively influences decisions and negotiates priorities. You will become comfortable working with a wide range of stakeholders, up to Director and Executive level.
• Practise quality and improvement – provides effective mentoring and coaching across the Business Analyst team, and wider organisation to support change and transformation. Leads by example and supports embedding of best practice for activities such as analysis, benefit engineering, testing and delivery.
• Problem solving – navigates large scale, high risk or ambiguous projects logically and structured, demonstrating strong critical thinking skills. Undertakes detailed analysis and impact assessments across systems, processes and people to provide clear recommendations and risks appropriate for audience.
• Business and Technical understanding – has a deep understanding of the sector and business domain. Positively collaborating and communicating with operational and technical colleagues on matters such as processes, workflows, integrations, systems etc. Translating information between these parties, effectively, as required.
• Project and Delivery influence – collaborates effectively with Project Managers and the wider project team across the full change lifecycle, for instance identifying and anticipating risks, and providing effective mitigation, defining the project scope, budgets and benefit cases. Ensuring operational readiness through the creation of standard operating procedures and supporting end‑user training.
• Testing – delivers effective and timely test preparation, including resource identification and planning, across all stages of the test lifecycle such as SIT, UAT and live proving. Able to lead and co‑ordinate large test teams, ensuring defects are prioritised and effectively managed and providing status updates and reports to support stage‑gate activity i.e. go / no go checkpoints.

We're looking for someone who has:

• A Business Analysis qualification or certification, such as BCS or IIBA etc.
• Proven ability to mentor, coach and instantiate best practice across Business Analysts.
• Strong problem‑solving and critical thinking skills, with significant experience of analysing complex business problems (and opportunities) and establishing process and technical solutions.
• Extensive experience eliciting requirements through workshops, interviews and collaborative sessions and ensuring traceability is maintained throughout the full project lifecycle.
• Experienced, with a proven record of benefit identification and engineering using tools and techniques such as FAB.
• An advanced ability to translate business needs into clear solution designs across technology and operational process.
• Ability to challenge assumptions and drive informed decision making throughout the project lifecycle, including work breakdown structures, work packages and general project structure.
• Highly experienced in test planning, preparation and execution activities including production of test cases, requirement traceability, defect management and reporting.
• Excellent communication skills both verbal and written, with an ability to translate technical detail into clear, simple, user-friendly language appropriate for audience.
• Significant experience in identifying, managing and influencing stakeholders at all levels.
• Knowledge and experience of using project methodologies, such as Agile and Waterfall and tailoring approach i.e. requirements vs user stories, features and epics.
• Highly competent using Microsoft tools, such as Visio, Project, Excel and PowerPoint etc.
• Experience working within the housing sector (desired)

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work‑life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2025. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team?

Visit our website www.whg.uk.com and read Our 2030 Plan.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre‑employment screening process.

This vacancy is open to both internal and external applicants.