Senior Branch Operations & People Leader

Euro Car Parts Limited; Manchester; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave (Including Bank

Exciting Career Growth

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

LKQ is seeking a Duty Manager to join the branch leadership team. You will report to the Branch Manager and lead day-to-day operations across retail, warehouse and fleet, driving performance and an outstanding customer experience.

You will coach teams, manage performance conversations and contribute to recruitment and succession planning. The role emphasizes safety, stock integrity and policy adherence within a fast-paced environment.

Qualifications

• Experience leading teams in retail, warehouse, logistics or distribution.
• Full UK driving licence.
• Proven ability to drive customer service and operational performance.

Responsibilities

• Lead day-to-day branch operations across retail, warehouse and fleet.
• Coach and develop colleagues; manage recruitment and onboarding.
• Deliver excellent customer service and resolve queries promptly.
• Monitor KPIs and costs; drive continuous improvement.
• Ensure safety, compliance and stock control across the branch.

Skills

People leadership

Operations management

Customer service

KPI management

Communication

Team coaching

Job description

LKQ is seeking a Duty Manager to join the branch leadership team. You will report to the Branch Manager and lead day-to-day operations across retail, warehouse and fleet, driving performance and an outstanding customer experience.

You will coach teams, manage performance conversations and contribute to recruitment and succession planning. The role emphasizes safety, stock integrity and policy adherence within a fast-paced environment.