Branch Operations Leader (Retail, Warehouse & Fleet)

Euro Car Parts Limited; Sutton; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth

Life Assurance

Employee Assistance Programme

Gym Discounts

Healthcare Perks

Cycle to Work

Retail & Staff Discounts

Job summary

LKQ in Sutton is seeking an experienced Duty Manager to lead daily operations across retail, warehouse and fleet within a busy branch. You will report to the Branch Manager and work with a team of Duty Managers to deliver safe, efficient and commercially successful outcomes.

The role focuses on coaching colleagues, maintaining high standards, and driving customer service. You will balance people leadership with operational excellence, stock control and fleet readiness to support growth and

Qualifications

• Experienced people leader with passion for operational excellence and customer service.
• Previous supervisory or management experience within retail, warehouse, logistics or distribution.
• A full UK driving licence.
• Strong organisational and problem-solving skills.
• Excellent communication and relationship-building abilities.
• Experience managing KPIs and operational performance.
• Customer-focused mindset with drive to deliver outstanding service.
• Good knowledge of stock control and operational processes.
• Strong commercial awareness and ability to influence business performance.
• Confidence working with operational systems and reporting tools.
• A flexible approach and the ability to perform under pressure.
• Experience with fleet operations, inventory management or P&L responsibility would be advantageous but isn’t essential.

Responsibilities

• Leading the operation: Supporting the day-to-day running of the branch across retail, warehouse and fleet operations.
• Coordinating resources to ensure smooth, efficient operations and excellent customer service.
• Driving operational excellence by maintaining company standards, policies and procedures.
• Managing stock accuracy, inventory control and stock take activities.
• Ensuring pick-to-manifest targets and customer service SLAs are consistently achieved.
• Overseeing returns, warranties and reverse logistics processes.
• Supporting Click & Collect and delivery operations.
• Ensuring fleet compliance, vehicle readiness and operational efficiency.
• Coaching, motivating and developing colleagues across all operational areas.
• Conducting performance conversations and supporting individual development plans.
• Assisting with recruitment, onboarding and succession planning.
• Creating a positive, inclusive and customer-focused culture.
• Building a flexible, multi-skilled team capable of delivering exceptional results.
• Championing a customer-first culture throughout the branch.
• Supporting colleagues to deliver outstanding service every day.
• Resolving customer queries professionally and efficiently.
• Working closely with sales and operational teams to maximise customer opportunities.
• Maintaining high standards of branch presentation and operational excellence.
• Supporting delivery of branch sales, profit and margin targets.
• Monitoring operational costs, payroll and productivity.
• Maintaining robust cash handling and stock control procedures.
• Using KPIs and operational data to identify opportunities for continuous improvement.
• Supporting branch growth through operational excellence and commercial awareness.
• Promoting a safety-first culture across the branch.
• Ensuring compliance with Health & Safety legislation and company policies.
• Supporting operational, financial and stock audits.
• Maintaining accurate compliance records and operational controls.
• Ensuring all colleagues complete mandatory training and compliance requirements.

Skills

People leadership

Driving licence

Coaching teams

Organisational skills

Communication

KPIs/metrics

Stock control

Customer service

Fleet operations

P&L awareness

Job description

LKQ in Sutton is seeking an experienced Duty Manager to lead daily operations across retail, warehouse and fleet within a busy branch. You will report to the Branch Manager and work with a team of Duty Managers to deliver safe, efficient and commercially successful outcomes.

The role focuses on coaching colleagues, maintaining high standards, and driving customer service. You will balance people leadership with operational excellence, stock control and fleet readiness to support growth and