Senior Billing Analyst - Telecoms Customer Support

Comoro Ltd; Tandridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

Comoro Ltd is seeking a proactive Senior Billing Analyst to join their award-winning team in the telecommunication billing sector in Tandridge, UK. This role involves providing customer support for billing solutions, executing monthly billing runs, and improving client experience through effective problem resolution. Candidates should have experience in the telecoms industry, strong Excel skills, and excellent communication abilities. The position offers opportunities to work closely with the billing teams and train customers.

Qualifications

• Experience in telecoms industry with understanding of Telecoms Billing.
• Good understanding of Mobile or Fixed Telecoms Services is desirable.
• Strong skills in Excel and knowledge of other Microsoft Applications.

Responsibilities

• Responsible for customer support of our billing solution.
• Execute the monthly billing run and improve client experience.
• Work closely with 2nd and 3rd line billing teams to resolve incidents.
• Train and educate both existing and new customers.

Skills

Telecoms industry experience

Understanding of Telecoms Billing

Excellent communication skills

Excel proficiency

Organised and detail-oriented

Proactive customer support

Tools

Microsoft Applications

Job description

Comoro Ltd is seeking a proactive Senior Billing Analyst to join their award-winning team in the telecommunication billing sector in Tandridge, UK. This role involves providing customer support for billing solutions, executing monthly billing runs, and improving client experience through effective problem resolution. Candidates should have experience in the telecoms industry, strong Excel skills, and excellent communication abilities. The position offers opportunities to work closely with the billing teams and train customers.