Senior Billing Analyst

Comoro Ltd; Tandridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

Comoro Ltd is seeking a proactive Senior Billing Analyst to join their award-winning team in the telecommunication billing sector in Tandridge, UK. This role involves providing customer support for billing solutions, executing monthly billing runs, and improving client experience through effective problem resolution. Candidates should have experience in the telecoms industry, strong Excel skills, and excellent communication abilities. The position offers opportunities to work closely with the billing teams and train customers.

Qualifications

• Experience in telecoms industry with understanding of Telecoms Billing.
• Good understanding of Mobile or Fixed Telecoms Services is desirable.
• Strong skills in Excel and knowledge of other Microsoft Applications.

Responsibilities

• Responsible for customer support of our billing solution.
• Execute the monthly billing run and improve client experience.
• Work closely with 2nd and 3rd line billing teams to resolve incidents.
• Train and educate both existing and new customers.

Skills

Telecoms industry experience

Understanding of Telecoms Billing

Excellent communication skills

Excel proficiency

Organised and detail-oriented

Proactive customer support

Tools

Microsoft Applications

Job description

We are delighted and excited to offer this opportunity to join an award winning and rapidly expanding tech business in the telecommunication billing sector.

Due to recent sales success they have secured commitment from multiple Telecom/Mobile Resellers, VARs and Wholesalers to move all or elements of their Billing operations to this state‑of‑the‑art platform.

Therefore, we need another Senior Billing Analyst to join the team; working with customers to gain an understanding of their existing billing operations and resolve any queries they may have.

Responsibilities

• The successful candidate will be responsible for the customer support of our billing solution.
• 1st line customer support.
• As well as executing the monthly billing run, time is also spent on improving client experience through speedy response and resolution of customer queries.
• Working closely with our 2nd and 3rd line billing teams to ensure timely and efficient resolution of related incidents and service requests.
• Working with partner service providers to resolve queries and customer faults.
• Take responsibility for the training and education of both existing and new customers.

Key Qualifications And Skills

• Experience in working in the telecoms industry with a good understanding of Telecoms Billing is essential
• Good understanding of Mobile and or Fixed Telecoms Services is desirable
• Excellent communication and inter-personal skills
• Strong skills in Excel and knowledge of other Microsoft Applications
• Organised and having an eye for detail
• Proactive focus on customer support and delivery