Telecom Billing Analyst - Customer Support & Billing Ops

Comoro Ltd; Tandridge; On-site; GBP 25,000 - 45,000; Full time

Job summary

Comoro Ltd is seeking a Billing Analyst to join their team in Tandridge. The role involves providing customer support for their billing solution, executing monthly billing runs, and improving client experiences. Candidates should have experience in the telecom industry, an excellent understanding of billing operations, and strong Excel skills. This position offers an opportunity to work closely with billing teams to resolve customer queries and enhance service delivery.

Qualifications

• Experience working in the telecoms industry is essential.
• Good understanding of Mobile and Fixed Telecoms Services is desirable.
• Excellent communication and inter-personal skills are required.

Responsibilities

• Provide customer support for the billing solution.
• Execute the monthly billing run and improve client experience.
• Work closely with 2nd and 3rd line billing teams for issue resolution.
• Train and educate existing and new customers.

Skills

Telecoms industry experience

Understanding of Telecoms Billing

Good communication skills

Strong skills in Excel

Attention to detail

Customer support focus

Job description

Comoro Ltd is seeking a Billing Analyst to join their team in Tandridge. The role involves providing customer support for their billing solution, executing monthly billing runs, and improving client experiences. Candidates should have experience in the telecom industry, an excellent understanding of billing operations, and strong Excel skills. This position offers an opportunity to work closely with billing teams to resolve customer queries and enhance service delivery.