Senior Beverage Operations Manager

Carnival Cruise Line; Southampton; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Beverage Operations Manager to enhance guest experiences across its fleet. This pivotal role involves leading onboard teams, optimizing revenue performance, and implementing operational standards. The ideal candidate will possess a wealth of experience in beverage service management, coupled with strong financial acumen and the ability to influence stakeholders. Join a dynamic organization committed to delivering unforgettable holiday experiences, where your leadership will drive significant improvements and foster a culture of excellence.

Benefits

Annual Bonus

Employee Discounted Cruising

Extensive Learning Opportunities

Minimum 25 Days Leave

Contributory Pension Scheme

Private Medical and Dental Insurance

Life Assurance

Employee Shares Plan

Electric Car Scheme

Cycle to Work Scheme

Qualifications

• Extensive experience in beverage service environments, especially high-volume settings.
• Strong financial acumen with budget management experience.

Responsibilities

• Drive improvement and efficiency in beverage operations.
• Manage onboard beverage teams and ensure effective service delivery.

Skills

Beverage Service Management

Financial Acumen

Stakeholder Engagement

Team Leadership

Education

Experience in Beverage Operations

Management Experience

Job description

Job Description

Carnival UK is in search of a brand-new Senior Beverage Operations Manager who will be accountable for the delivery of the on-board guest experience in Beverage Operations across the P&O Cruises fleet.

Role Overview

The P&O Cruises Guest Experience team is at the heart of our fleet operation. As the first point of contact for our shipboard leadership team, we help them to navigate between ship and shore as a source of advice and support. We plan to meet the changing needs of our guests, and we inspire and lead our crew to SHINE as they deliver our guest service programme. And when things aren’t quite right, we do what it takes to recover brilliantly.

As the Senior Beverage Operations Manager, you’ll drive improvement and efficiency across the department, identifying challenges and driving continuous improvement with the guest experience front of mind. You will provide expertise and direction to the onboard team, whilst driving collaboration ship and shore.

Accountabilities Include

• Implement policy, processes and operating standards across bar operations and service, ensuring effective and consistent delivery.
• Work collaboratively to optimise onboard bar revenue performance, contributing to plans, targets, and commercial initiatives.
• Work with the product development teams to bring operational knowledge and insight to new product and design processes, ensuring operational requirements and onboard constraints are considered.
• People management of the onboard beverage teams and fleet travelling positions, through recruitment activity and the identification of training and development requirements.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06 offered as a full-time position, on a permanent basis, we offer hybrid work including up to two days from home. Please note that this role will involve time on board our ships to match the needs of the business, with up to 50% of your time travelling.

Requirements: Your Expertise and Leadership

To thrive as a Senior Beverage Operations Manager, we're looking for:

• Breath of experience or knowledge of a range of beverage service environments, including multi-site or resort style and high-volume businesses, and as an advantage experience of working in a beverage operations role in a corporate/head office environment.
• Strong financial & commercial acumen, with an understanding and experience of budgets.
• Experience of liaising and influencing multidisciplinary stakeholders in an established, complex environment.
• Experience of managing remote teams.

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Provide Leadership and direction: Taking responsibility for self and team actions, ensuring a positive impact on both culture and behaviours.
• Work collaboratively and engage others, with a focus on accountability and team spirit.
• Drive change and improvement through all actions. Ensuring this is cascaded through team and cross-departmental engagements.

Why Join Us?

Benefits

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Annual bonus
• Employee Discounted Cruising plus Friends and Family offers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes

Ready to Lead?

If guiding a remote Beverage Operations team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world’s largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain’s rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.

Our diverse yet tight-knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.

It’s through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel’s Employer of Choice.