Senior Beverage Operations Manager

Carnival Corporation & plc; Southampton; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Beverage Operations Manager to enhance guest experiences across its fleet. This role focuses on driving efficiency in beverage operations, managing remote teams, and collaborating with product development for innovative service offerings. With a commitment to diversity and teamwork, the company offers a vibrant work culture and extensive benefits. If you are passionate about leading teams and improving service quality, this opportunity could be your next big career move.

Benefits

Annual bonus

Employee Discounted Cruising

Extensive learning and development opportunities

Minimum 25 days leave

Contributory pension scheme

Private medical and dental insurance

Life Assurance

Parental and adoption leave

Employee Shares Plan

Electric Car and Cycle to Work schemes

Qualifications

• Experience in various beverage service environments including high-volume businesses.
• Strong financial skills and understanding of budget management.

Responsibilities

• Drive improvement and efficiency in beverage operations across the fleet.
• Manage onboard beverage teams and optimize bar revenue performance.

Skills

Beverage service knowledge

Financial acumen

Stakeholder management

Remote team management

Job description

Job Description

Carnival UK is in search of a brand-new Senior Beverage Operations Manager who will be accountable for the delivery of the on-board guest experience in Beverage Operations across the P&O Cruises fleet.

Role Overview

The P&O Cruises Guest Experience team is at the heart of our fleet operation. As the first point of contact for our shipboard leadership team, we help them to navigate between ship and shore as a source of advice and support. We plan to meet the changing needs of our guests, and we inspire and lead our crew to SHINE as they deliver our guest service programme. And when things aren’t quite right, we do what it takes to recover brilliantly.

As the Senior Beverage Operations Manager, you’ll drive improvement and efficiency across the department, identifying challenges and driving continuous improvement with the guest experience front of mind. You will provide expertise and direction to the onboard team, whilst driving collaboration ship and shore.

Accountabilities include:

• Implement policy, processes and operating standards across bar operations and service, ensuring effective and consistent delivery.
• Work collaboratively to optimise on board bar revenue performance, contributing to plans, targets and commercial initiatives.
• Work with the product development teams to bring operational knowledge and insight to new product and design processes, ensuring operational requirements and onboard constraints are considered.
• People management of the onboard beverage teams and fleet travelling positions, through recruitment activity and the identification of training and development requirements.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06 offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home. Please note that this role will require time on board our ships to match the needs of the business, with up to 50% of your time travelling.

Requirements: Your Expertise and Leadership

To thrive as a Senior Beverage Operations Manager, we're looking for:

• Breath of experience or knowledge of a range of beverage service environments, including multi-site or resort style and high-volume businesses, and as an advantage experience of working in a beverage operations role in a corporate/head office environment.
• Strong financial & commercial acumen, with an understanding and experience of budgets.
• Experience of liaising and influencing multidisciplinary stakeholders in an established, complex environment.
• Experience of managing remote teams.

About You: A Catalyst for Change

We believe that diversity enriches our team. We're interested in candidates who:

• Provide Leadership and direction: Taking responsibility for self and team actions, ensuring a positive impact on both culture and behaviours.
• Work collaboratively and engage others, with a focus on accountability and team spirit.
• Drive change and improvement through all actions. Ensuring this is cascaded through team and cross departmental engagements.

Why Join Us?

Working with us is about more than a job. It's about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Annual bonus
• Employee Discounted Cruising plus Friends and Family offers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes

Ready to Lead?

If guiding a remote Beverage Operations team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.