Senior AWS Connect Engineer - CX Transformation

sabio; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Sabio Group is seeking an AWS Connect Developer in London to design, develop, and maintain cloud-based contact centre solutions using Amazon Connect and the AWS platform. You will craft intelligent contact flows, integrations, and automation to enhance customer and agent experiences, working with architects, analysts, and Sabio clients.

The role requires translating business requirements into scalable, secure applications that improve efficiency and engagement across omnichannel channels.

Qualifications

• Experience designing and developing cloud-based contact centre solutions using Amazon Connect.
• Knowledge of AWS platform and services.
• Ability to translate business requirements into scalable contact centre applications.

Responsibilities

• Design, develop, implement and support cloud-based contact centre solutions using Amazon Connect.
• Create intelligent contact flows, integrations and automation.
• Collaborate with solution architects, analysts and client stakeholders to deliver scalable applications.

Skills

Amazon Connect

AWS

Cloud contact centre

Solution design

Tools

Amazon Connect

Job description

Sabio Group is seeking an AWS Connect Developer in London to design, develop, and maintain cloud-based contact centre solutions using Amazon Connect and the AWS platform. You will craft intelligent contact flows, integrations, and automation to enhance customer and agent experiences, working with architects, analysts, and Sabio clients.

The role requires translating business requirements into scalable, secure applications that improve efficiency and engagement across omnichannel channels.