Senior AWS Engineer

Sabio Group; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Pension Scheme

Remote/Flexible work

Life insurance

Private health and dental care

Cycle to work

28 days paid holiday

Job summary

Sabio Group, a leading CX solutions provider, seeks a Senior AWS Engineer in London to design and deliver cloud-based contact centre solutions using Amazon Connect and broader AWS services. You will collaborate with architects, analysts, and clients to translate requirements into scalable, secure applications.

The role covers DevOps, CI/CD, security best practices, and mentoring within a fast-growing, dynamic team. Strong communication and problem-solving are essential.

Qualifications

• Design and build Amazon Connect contact centre solutions.
• Develop serverless apps using AWS (Lambda, API Gateway, DynamoDB, S3).
• Implement contact centre automation and self-service features.

Responsibilities

• Lead Amazon Connect development across inbound/outbound channels.
• Develop integrations with CRM and enterprise systems.
• Create IaC for cloud resources using Terraform.
• Support operational dashboards and monitoring.
• Mentor junior developers and drive best practices.

Skills

Amazon Connect

AWS services

CCaaS platforms

Customer experience

Consultative transformation

Tools

Terraform

CI/CD

Job description

Senior AWS Engineer

Department: Operations

Employment Type: Permanent - Full Time

Location: London

Reporting To: Michael Sherlock

Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world's largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe's fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic AWS Connect Developer.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

The AWS Connect Developer is responsible for designing, developing, implementing, and supporting cloud-based contact centre solutions using Amazon Connect and the wider AWS platform. The role focuses on delivering seamless customer and agent experiences through the development of intelligent contact flows, integrations, automation, reporting capabilities, and omnichannel communication solutions.

Working closely with solution architects, business analysts, operations teams, and Sabio client stakeholders, the AWS Connect Developer transforms business requirements into scalable, secure, and resilient contact centre applications that improve customer engagement and operational efficiency.

Key Responsibilities

Amazon Connect Development

• Design, build, and maintain Amazon Connect contact centre solutions.
• Create and manage contact flows, customer journeys, routing profiles, queues, and agent experiences.
• Develop inbound, outbound, callback, chatbot, webchat, email, and messaging solutions.
• Configure and support Contact Lens, Wisdom, Tasks, Cases, and Customer Profiles capabilities.
• Implement contact centre automation and self-service solutions.

Integration Development

• Develop integrations between Amazon Connect and enterprise systems including:
  • CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow).
  • Workforce Management solution.
  • Knowledge Management platforms.
  • Payment gateways.
  • Third-party telephony services.
  • AI and conversational platforms.
• Implement CTI and screen-pop functionality where required

AWS Solution Development

• Develop serverless applications using:
  • AWS Lambda.
  • API Gateway.
  • DynamoDB.
  • SQS.
  • SNS.
  • S3.
• Create Infrastructure as Code using Terraform.
• Develop reusable components and automation frameworks.

Customer Experience Enhancement

• Implement conversational AI and virtual assistant integrations.
• Develop intelligent routing and customer segmentation solutions.
• Enhance customer self-service capabilities.
• Support omnichannel engagement strategies.

DevOps and Automation

• Create and maintain CI/CD pipelines.
• Support automated testing and deployment processes.
• Implement platform monitoring, alerting, and operational dashboards.
• Develop automated provisioning and operational support tooling.

Security and Compliance

• Apply AWS security best practices.
• Implement IAM permissions and role-based access controls.
• Support data protection and compliance requirements.
• Ensure encryption, auditing, and logging standards are maintained.

Operational Support

• Troubleshoot and resolve application and platform issues.
• Conduct root cause analysis for major incidents.
• Perform upgrades, enhancements, and optimisation activities.
• Produce technical documentation and support knowledge transfer activities.

Leadership, Mentoring and Coaching

• Act as a technical lead for development workstreams, providing direction and guidance to development teams.
• Mentor and coach junior and mid-level developers in Amazon Connect, AWS services, software engineering, and DevOps practices.
• Perform peer reviews of solution designs, code, and deployment approaches to ensure quality and consistency.
• Drive technical excellence through the adoption of best practices, development standards, and automation frameworks.
• Support resource development, career progression, and succession planning within the AWS Connect practice.
• Champion continuous improvement initiatives and contribute to the growth of organisational cloud and contact centre expertise.

Skills Knowledge and Expertise

• Extensive experience with Amazon Connect.
• Extensive experience with AWS services i.e. Lambda, CloudWatch , API Gateway, DynamoDB, IAM and S3.
• Extensive experience with contact center standards and systems.
• Strong understanding of CCaaS platforms and customer experience solutions.
• Extensive experience in consultative business transformation projects across customer Contact Centre solutions.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year- (this includes three Sabio days)
• LinkedIn Learning
• Plus many more! (Benefits are dependant on your base location.)

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.