Senior Amazon Connect Architect for Enterprise Deployments

TTEC Digital; Greater London; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

Tax-advantaged health care accounts

Financial and income protection

Flexible time off

Job summary

TTEC Digital in the United Kingdom is seeking a principal-level AWS Solutions Architect/Engineer to design, build, and deploy modern cloud contact centre solutions with Amazon Connect, partnering with clients to drive large-scale transformations across global enterprises.

You will own technical delivery within agile squads, require hands-on coding, and collaborate with client engineers, programme managers, and AWS leadership to deliver scalable, secure solutions across multiple languages and

Qualifications

• Bachelor's degree in Computer Science, Engineering, or equivalent professional experience.
• 5+ years of hands-on software development or cloud engineering experience.
• Demonstrable experience delivering multiple Amazon Connect implementations in enterprise environments, including design, integrations, routing, telephony, and production support.

Responsibilities

• Design and implement Amazon Connect contact flows, routing logic, and IVR solutions for voice and digital channels (live chat, voice, written channels).
• Build and deploy serverless integrations using AWS Lambda (Python/Node.js), API Gateway, DynamoDB, Kinesis, and CloudFormation/Terraform connecting Amazon Connect to backend systems (Pega CRM, internal APIs).
• Implement infrastructure as code (Terraform/CloudFormation) for repeatable, CI/CD-driven deployments across environments.
• Support country go-live rollouts configuring Amazon Connect instance setup for scaling from pilot (Hungary) to 80+ countries and 40+ languages.
• Contribute to WFM delivery Amazon Connect forecasting, scheduling, capacity planning configuration, and real-time/historical reporting integrations.
• Collaborate with programme stakeholders participating in sprint ceremonies, providing technical input to architecture decisions, and communicating progress to project/programme managers.
• Create reusable artefacts technical documentation, runbooks, deployment guides, and knowledge transfer materials that enable the team and customer to operate independently.
• Partner directly with client technical teams and business stakeholders, providing technical guidance and contributing to design workshops and solution reviews.

Skills

Cloud engineering experience

Python/Node.js development

REST API development

CI/CD pipelines

Git version control

Education

Bachelor's degree in Computer Science, Engineering, or equivalent professional experience

Tools

AWS Lambda

API Gateway

DynamoDB

S3

CloudWatch

IAM

CloudFormation

Terraform

Pega CRM

Salesforce Service Cloud Voice

Job description

TTEC Digital in the United Kingdom is seeking a principal-level AWS Solutions Architect/Engineer to design, build, and deploy modern cloud contact centre solutions with Amazon Connect, partnering with clients to drive large-scale transformations across global enterprises.

You will own technical delivery within agile squads, require hands-on coding, and collaborate with client engineers, programme managers, and AWS leadership to deliver scalable, secure solutions across multiple languages and