Enterprise CX Engineer: Amazon Connect & AWS Specialist
Gamma
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Gamma Enterprise is seeking a Contact Centre Implementation Engineer to design, configure and deliver modern, scalable Amazon Connect solutions for enterprise and public sector clients in the UK. You’ll work with customers directly, teaming with Solution Architects, Software Engineers and PMs to translate requirements into effective cloud-based contact centre deployments.
Key responsibilities include designing contact flows and routing, integrating chat/voice bots, and ensuring high-quality
Qualifications
- Experience with Amazon Connect design, configuration and implementation.
- Strong understanding of contact centre technologies, customer journeys and routing.
- Knowledge of AWS services (Lambda, DynamoDB, SES, SQS, S3).
- Experience with chat and voice bots, AI and conversational UX.
- Ability to translate customer requirements into effective technical solutions.
- Experience working with customers in professional services or project delivery.
- Ability to manage multiple projects and collaborate with Architects, Engineers, PMs and Support teams.
- Familiarity with Jira or similar task management tools.
- Excellent written and verbal communication skills with a customer-facing approach.
Responsibilities
- Design, configure, and deliver Amazon Connect solutions across client projects.
- Own the implementation of customer requirements into effective contact centre solutions.
- Collaborate with Solution Architects, Engineers, PMs and Support teams.
- Develop contact flows, queues, routing profiles, reports, and customer journeys.
- Lead multiple projects, contribute to plans and estimates, ensure timely delivery.
- Provide customer guidance and second-line technical support.
Skills
Tools
Job description
Gamma Enterprise is seeking a Contact Centre Implementation Engineer to design, configure and deliver modern, scalable Amazon Connect solutions for enterprise and public sector clients in the UK. You’ll work with customers directly, teaming with Solution Architects, Software Engineers and PMs to translate requirements into effective cloud-based contact centre deployments.
Key responsibilities include designing contact flows and routing, integrating chat/voice bots, and ensuring high-quality
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
