Senior AWS Engineer

sabio; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Sabio Group is seeking an AWS Connect Developer in London to design, develop, and maintain cloud-based contact centre solutions using Amazon Connect and the AWS platform. You will craft intelligent contact flows, integrations, and automation to enhance customer and agent experiences, working with architects, analysts, and Sabio clients.

The role requires translating business requirements into scalable, secure applications that improve efficiency and engagement across omnichannel channels.

Qualifications

• Experience designing and developing cloud-based contact centre solutions using Amazon Connect.
• Knowledge of AWS platform and services.
• Ability to translate business requirements into scalable contact centre applications.

Responsibilities

• Design, develop, implement and support cloud-based contact centre solutions using Amazon Connect.
• Create intelligent contact flows, integrations and automation.
• Collaborate with solution architects, analysts and client stakeholders to deliver scalable applications.

Skills

Amazon Connect

AWS

Cloud contact centre

Solution design

Tools

Amazon Connect

Job description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic AWS Connect Developer.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

The AWS Connect Developer is responsible for designing, developing, implementing, and supporting cloud-based contact centre solutions using Amazon Connect and the wider AWS platform. The role focuses on delivering seamless customer and agent experiences through the development of intelligent contact flows, integrations, automation, reporting capabilities, and omnichannel communication solutions.

Working closely with solution architects, business analysts, operations teams, and Sabio client stakeholders, the AWS Connect Developer transforms business requirements into scalable, secure, and resilient contact centre applications that improve customer engagement and operational efficiency.