Senior Aviation Account Manager – Commercial Lead

Matchtech; Southgate; On-site; GBP 52,000 - 75,000; Full time

Job summary

Matchtech, a well-established aviation business, is hiring a Senior Account Manager to lead key customer accounts in a busy aircraft maintenance environment from Doncaster. You will own end-to-end contract oversight, commercial negotiation and performance reviews to meet KPIs.

This role is client-facing and requires coordinating with Production, Planning and Materials teams to ensure on-time delivery, accurate billing and strong stakeholder outcomes.

Qualifications

• Strong aviation account management background, customer-facing.
• Contract management capability and commercial negotiation experience.
• Understanding of aviation maintenance operations and related processes.
• Excellent written and verbal communication; able to perform under pressure.

Responsibilities

• Acting as the primary commercial point of contact for assigned customer accounts.
• Managing customer contracts and ensuring compliance with commercial terms.
• Maximising contract value in line with agreed terms and scope.
• Attending customer meetings, wash-ups and performance reviews.
• Issuing contract briefs to operational teams to support delivery.
• Reviewing and negotiating additional Customer Work Requests (CWRs).
• Liaising with Production, Planning and Materials teams to support delivery.
• Identifying commercial risks and opportunities across accounts.
• Ensuring work orders, billing and invoicing activity is accurate and delivered to KPI.
• Producing performance summaries and customer reporting post-input.
• Supporting proposals, quotations and contract renewals.
• Leading, mentoring and supporting Account Managers within the team.
• Deputising for the Commercial Director when required.

Skills

Aviation account mgmt

Contract negotiation

Stakeholder management

Leadership

Communication

MS Office

Tools

MS Office

Job description

Matchtech, a well-established aviation business, is hiring a Senior Account Manager to lead key customer accounts in a busy aircraft maintenance environment from Doncaster. You will own end-to-end contract oversight, commercial negotiation and performance reviews to meet KPIs.

This role is client-facing and requires coordinating with Production, Planning and Materials teams to ensure on-time delivery, accurate billing and strong stakeholder outcomes.