Sales Account Manager

Matchtech; Doncaster; On-site; GBP 55,000 - 75,000; Full time

Job summary

Matchtech is recruiting a Senior Account Manager for a leading aviation business in Doncaster. You will own key accounts end-to-end, overseeing contracts, driving commercial outcomes, and aligning operations with customer KPIs. This on-site role requires strong stakeholder management and leadership to mentor junior team members.

You will lead negotiations, manage performance reviews, and liaise with Production, Planning and Materials to ensure timely delivery and accurate invoicing.

Qualifications

• Minimum proven track record in aviation account management with customer-facing roles.
• Strong contract management and commercial negotiation experience.
• Knowledge of Part-145 maintenance operations and related processes.
• Ability to manage multiple stakeholders and deliver KPI-driven outcomes.
• Leadership experience mentoring Account Managers.

Responsibilities

• Acting as the primary commercial point of contact for assigned customer accounts
• Managing customer contracts and ensuring compliance with commercial terms
• Maximising contract value in line with agreed terms and scope
• Attending customer meetings, wash-ups, and performance reviews
• Issuing contract briefs to operational teams to support delivery
• Reviewing and negotiating additional Customer Work Requests (CWRs)
• Liaising with Production, Planning and Materials teams to support delivery
• Identifying commercial risks and opportunities across accounts
• Ensuring work orders, billing and invoicing activity is accurate and delivered to KPI
• Producing performance summaries and customer reporting post-input
• Supporting proposals, quotations and contract renewals
• Leading, mentoring and supporting Account Managers within the team
• Deputising for the Commercial Director when required

Skills

Aviation account mgmt

Contract management

Negotiation

Part-145 knowledge

Maintenance ops knowledge

Stakeholder mgmt

Leadership

Communication skills

MS Office

Job description

Job Advert

A well-established aviation business is hiring a Senior Account Manager to join its commercial team, supporting a busy aircraft maintenance environment.

This is a customer-facing role where you'll own key accounts end-to-end - contract oversight, commercial negotiation, performance reviews, and ensuring operational teams are aligned to deliver against customer expectations and agreed KPIs.

Role: Sales Account Manager (Senior level) | Location: Doncaster (on-site) | Type: Permanent | Salary: Competitive and DOE

Key responsibilities will include:

• Acting as the primary commercial point of contact for assigned customer accounts
• Managing customer contracts and ensuring compliance with commercial terms
• Maximising contract value in line with agreed terms and scope
• Attending customer meetings, wash-ups, and performance reviews
• Issuing contract briefs to operational teams to support delivery
• Reviewing and negotiating additional Customer Work Requests (CWRs)
• Liaising with Production, Planning and Materials teams to support delivery
• Identifying commercial risks and opportunities across accounts
• Ensuring work orders, billing and invoicing activity is accurate and delivered to KPI
• Producing performance summaries and customer reporting post-input
• Supporting proposals, quotations and contract renewals
• Leading, mentoring and supporting Account Managers within the team
• Deputising for the Commercial Director when required

Key skills and experience required:

• Strong aviation commercial / account management background (customer-facing)
• Proven contract management capability and commercial negotiation experience
• Working knowledge of Part-145 maintenance operations
• Solid understanding of aircraft maintenance operations, maintenance programmes and commercial processes
• Confident stakeholder management - able to manage expectations and drive outcomes
• Leadership experience - mentoring/supporting Account Managers or similar
• Strong written and verbal communication skills
• Comfortable working under pressure with multiple stakeholders
• Competent with Microsoft Office (Word/Excel/PowerPoint)

Additional info:

• Full-time, permanent position
• Must have the right to work in the UK