Sales Account Manager

Matchtech; Southgate; On-site; GBP 52,000 - 75,000; Full time

Job summary

Matchtech, a well-established aviation business, is hiring a Senior Account Manager to lead key customer accounts in a busy aircraft maintenance environment from Doncaster. You will own end-to-end contract oversight, commercial negotiation and performance reviews to meet KPIs.

This role is client-facing and requires coordinating with Production, Planning and Materials teams to ensure on-time delivery, accurate billing and strong stakeholder outcomes.

Qualifications

• Strong aviation account management background, customer-facing.
• Contract management capability and commercial negotiation experience.
• Understanding of aviation maintenance operations and related processes.
• Excellent written and verbal communication; able to perform under pressure.

Responsibilities

• Acting as the primary commercial point of contact for assigned customer accounts.
• Managing customer contracts and ensuring compliance with commercial terms.
• Maximising contract value in line with agreed terms and scope.
• Attending customer meetings, wash-ups and performance reviews.
• Issuing contract briefs to operational teams to support delivery.
• Reviewing and negotiating additional Customer Work Requests (CWRs).
• Liaising with Production, Planning and Materials teams to support delivery.
• Identifying commercial risks and opportunities across accounts.
• Ensuring work orders, billing and invoicing activity is accurate and delivered to KPI.
• Producing performance summaries and customer reporting post-input.
• Supporting proposals, quotations and contract renewals.
• Leading, mentoring and supporting Account Managers within the team.
• Deputising for the Commercial Director when required.

Skills

Aviation account mgmt

Contract negotiation

Stakeholder management

Leadership

Communication

MS Office

Tools

MS Office

Job description

Job Advert

A well-established aviation business is hiring a Senior Account Manager to join its commercial team, supporting a busy aircraft maintenance environment.

This is a customer-facing role where you'll own key accounts end-to-end - contract oversight, commercial negotiation, performance reviews, and ensuring operational teams are aligned to deliver against customer expectations and agreed KPIs.

Role: Sales Account Manager (Senior level) | Location: Doncaster (on-site) | Type: Permanent | Salary: Competitive and DOE

Key Responsibilities

• Acting as the primary commercial point of contact for assigned customer accounts


• Managing customer contracts and ensuring compliance with commercial terms


• Maximising contract value in line with agreed terms and scope


• Attending customer meetings, wash-ups, and performance reviews


• Issuing contract briefs to operational teams to support delivery


• Reviewing and negotiating additional Customer Work Requests (CWRs)


• Liaising with Production, Planning and Materials teams to support delivery


• Identifying commercial risks and opportunities across accounts


• Ensuring work orders, billing and invoicing activity is accurate and delivered to KPI


• Producing performance summaries and customer reporting post-input


• Supporting proposals, quotations and contract renewals


• Leading, mentoring and supporting Account Managers within the team


• Deputising for the Commercial Director when required

Key Skills and Experience Required

• Strong aviation commercial / account management background (customer-facing)


• Proven contract management capability and commercial negotiation experience


• Working knowledge of Part-145 maintenance operations


• Solid understanding of aircraft maintenance operations, maintenance programmes and commercial processes


• Confident stakeholder management - able to manage expectations and drive outcomes


• Leadership experience - mentoring/supporting Account Managers or similar


• Strong written and verbal communication skills


• Comfortable working under pressure with multiple stakeholders


• Competent with Microsoft Office (Word/Excel/PowerPoint)

Additional Information

• Full-time, permanent position


• Must have the right to work in the UK