Senior Auto Parts Advisor – Service-Focused & Results-Driven

Guest Motor Group; Birmingham; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Overtime payment

Bonus Scheme

Increased holiday entitlement

Recruitment incentive awards

Healthcare scheme

Cycle to work scheme

Job summary

Guest Motor Group is seeking a proactive Customer Service Administrator for our Birmingham dealership. You will handle customer enquiries in person and by telephone, and manage administration to support sales and service teams.

Strong organisation, a friendly phone manner and IT skills are essential; invoicing experience is a plus. We offer overtime, a bonus scheme, extended holiday entitlement and healthcare.

Qualifications

• Experience in a customer-facing role.
• Experience in automotive industry is a plus.
• Strong organisational and administrative abilities.
• Proficient with Word, Excel and Outlook.

Responsibilities

• Deal with customers promptly face-to-face and by phone.
• Organise and prioritise work to meet targets.
• Support sales and service teams to deliver high standards.
• Maintain accurate records and invoicing processes.

Skills

Customer service

Organisation

Telephone manner

IT literacy

Tools

Word

Excel

Outlook

Job description

Guest Motor Group is seeking a proactive Customer Service Administrator for our Birmingham dealership. You will handle customer enquiries in person and by telephone, and manage administration to support sales and service teams.

Strong organisation, a friendly phone manner and IT skills are essential; invoicing experience is a plus. We offer overtime, a bonus scheme, extended holiday entitlement and healthcare.