Automotive Parts Advisor - Stock & Service Expert

Paul Rigby Group; Birmingham; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Staff discounts on parts and services

Paid holiday entitlement

Job summary

Paul Rigby Ltd in Birmingham, West Midlands, is seeking a friendly, organised Parts Advisor to support technicians, sales teams and customers with correct parts and information. You will manage enquiries, process orders, and maintain accurate stock records to ensure smooth workshop operations.

The role emphasizes product knowledge, accuracy, and strong customer service, with a full-time permanent contract and a salary in the £30,000–£33,000 range. Eligible to work in the UK is required.

Qualifications

• Experience in a parts, workshop or automotive retail environment.
• Ability to interpret parts catalogues or technical references.
• Strong verbal and written communication with customers and colleagues.
• Accurate data entry and basic numeracy for pricing and stock records.

Responsibilities

• Receive and manage parts enquiries from customers and workshop staff.
• Identify required parts using manuals and catalogues.
• Process orders, manage stock levels and reordering.
• Prepare parts for collection or dispatch with proper documentation.
• Liaise with suppliers to chase deliveries and resolve discrepancies.
• Maintain tidy parts storage and accurate inventory records.
• Advise on part compatibility, pricing and lead times.
• Support sales with aftermarket parts enquiries and upselling where appropriate.

Skills

Parts experience

Parts knowledge

Customer service

Data entry

Organisational skills

UK work eligibility

Education

Vocational automotive training

Tools

Parts catalogues

Job description

Paul Rigby Ltd in Birmingham, West Midlands, is seeking a friendly, organised Parts Advisor to support technicians, sales teams and customers with correct parts and information. You will manage enquiries, process orders, and maintain accurate stock records to ensure smooth workshop operations.

The role emphasizes product knowledge, accuracy, and strong customer service, with a full-time permanent contract and a salary in the £30,000–£33,000 range. Eligible to work in the UK is required.