Automotive Service Advisor | Up to £45k Earnings

Pembrook Resourcing LTD; West Midlands; Presencial; GBP 32.000 - 45.000; Jornada completa

Descripción de la vacante

Pembrook Resourcing LTD is seeking an experienced Automotive Customer Service Advisor in the Birmingham area. The role focuses on delivering excellent customer service in a busy aftersales environment and coordinating with the workshop team.

You will manage service bookings, communicate progress to customers, and clearly explain recommended work and costs while maintaining detailed records. The position includes a structured pattern with some Saturday mornings and strong earning potential.

Formación

• Experience in automotive aftersales or service advisory roles.
• Strong customer service and communication abilities.
• Good organisational skills with attention to detail.

Responsabilidades

• Manage customer bookings and service appointments.
• Keep customers updated throughout service and repair progress.
• Liaise with technicians and workshop team.
• Explain work and costs clearly to customers.
• Maintain accurate customer and vehicle records.
• Identify opportunities for additional aftersales income.

Conocimientos

Customer service

Communication skills

Organisation

Attention to detail

Cost discussion confidence

Teamwork with workshop

Herramientas

Dealership DMS

Descripción del empleo

Pembrook Resourcing LTD is seeking an experienced Automotive Customer Service Advisor in the Birmingham area. The role focuses on delivering excellent customer service in a busy aftersales environment and coordinating with the workshop team.

You will manage service bookings, communicate progress to customers, and clearly explain recommended work and costs while maintaining detailed records. The position includes a structured pattern with some Saturday mornings and strong earning potential.