Senior Audiology Administration Officer

Salford Royal NHS Foundation Trust; Rochdale; On-site; GBP 26,000 - 27,000; Full time

Job summary

Salford Royal NHS Foundation Trust is recruiting for a Higher Clerical Officer to support the Audiology Service. The role involves secretarial, admin and reception duties, registering and maintaining patients’ clinical records on the Audiology Patient Management System, and coordinating administrative tasks across the Northern Care Alliance footprint.

You will work to agreed policies and standards, with performance monitored regularly and duties across the NHS Trust.

Qualifications

• Calm disposition and confident manner to communicate with patients and clinical staff.
• Ability to prioritise competing demands and work flexibly.
• Proficient in handling admin tasks and reception duties in a busy NHS environment.

Responsibilities

• Take telephone calls, book appointments and answer queries for Audiology patients.
• Provide secretarial, admin and reception support across the Northern Care Alliance footprint.
• Enter and maintain patient records on the Audiology Patient Management System and other IT systems.
• Take triaged referrals from Choose and Book and add to the system.
• Record outcomes on patient management systems (attended, discharged, DNAs).
• Arrange clinical appointments and send confirmation letters.
• Ensure patient details are recorded accurately in the system.
• Provide cover for colleagues during leave or sickness.

Skills

Telephone etiquette

Communication with patients

Prioritisation

Organisation

Tools

Audiology Patient Management System

Microsoft Office Suite

Job description

Salford Royal NHS Foundation Trust is recruiting for a Higher Clerical Officer to support the Audiology Service. The role involves secretarial, admin and reception duties, registering and maintaining patients’ clinical records on the Audiology Patient Management System, and coordinating administrative tasks across the Northern Care Alliance footprint.

You will work to agreed policies and standards, with performance monitored regularly and duties across the NHS Trust.