Receptionist/Clerical Officer

The Methodist Church in Britain; West of England; On-site; GBP 20,000 - 23,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a 12-month fixed-term receptionist and clerical assistant in the Adult Audiology Admin team to support patients and audiologists across ten sites. The role focuses on coordinating appointments, reception duties and patient records to ensure smooth patient journeys.

Clinics run Monday to Friday, with core admin hours, and the post involves liaising with wards, GPs and staff in person, by phone and email.

Qualifications

• GCSE grade C or above (or equivalent) in English Language and Maths

Responsibilities

• Liaise with wards, clinical staff, GPs and Trust support staff in person, by phone and by email
• Show a caring, professional approach to patients and visitors during reception and appointment duties
• Escalate patient queries and capacity issues to the line manager or clinical staff
• Book patient appointments under policy, print letters and arrange transport and interpreting
• Check and update patient details on arrival and book patients into clinic using PAS systems
• Input appointment outcomes onto PAS and other systems to Trust standards
• Check the email inbox daily for departmental and Trust-wide news

Skills

Telephone manner

IT skills

Teamwork

Education

GCSE English

GCSE Maths

Tools

Microsoft Office

Job description

This 12-month fixed-term receptionist and clerical post sits in the Adult Audiology Admin team at Bristol NHS Foundation Trust, supporting patients and audiologists across ten sites. The work centres on coordinating appointments, reception duties and patient records so that each patient's journey runs smoothly. Clinics run Monday to Friday, with core admin hours of 9am to 5pm, and the role involves dealing with wards, GPs and staff in person, by phone and by email. Candidates need GCSE English and Maths at grade C or above, or an equivalent.

What the job involves

• Liaise with wards, clinical staff, GPs and Trust support staff in person, by phone and by email
• Show a caring, professional approach to patients and visitors during reception and appointment duties
• Escalate patient queries, capacity problems and general issues to the line manager or relevant clinical staff
• Book patient appointments under the Patient Access Policy, print letters and arrange related services such as transport and interpreting
• Check and update patient details on arrival and book patients into clinic, retrieving data from internal and external PAS systems
• Input appointment outcomes, including did-not-attend, onto PAS and other systems accurately and promptly to Trust standards
• Check the email inbox daily for departmental and Trust-wide news

Qualifications

• GCSE grade C or above (or equivalent) in English Language and Maths

Skills & knowledge

• Good IT skills, including Microsoft packages
• Excellent, professional telephone and reception manner
• Working independently and as part of a team