Senior Asset Experience Manager & Deputy Leader

Jones Lang LaSalle Incorporated

Chadderton

On-site

GBP 70,000 - 100,000

Full time

3 days ago

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Job summary

Jones Lang LaSalle Incorporated in the United Kingdom is seeking a Deputy Asset Experience Lead to provide line management and escalation support within a comprehensive Asset Experience Manager community. You will mentor peers, deputise for the Lead Asset Experience Manager, and maintain accountability for portfolio performance while delivering strategic client and asset management across multiple sites.

This role combines leadership with hands-on operational excellence and client relationship

Qualifications

Proven capability in leading and mentoring property professionals.
Ability to maintain high service standards while managing complex portfolios.
Strong client relationship and strategic oversight across multi-site operations.

Responsibilities

Provide line management and escalation support for direct reports within the community.
Act as senior advisor and mentor to Asset Experience Managers and support their development.
Deputise for the Lead Asset Experience Manager during absences and contribute to strategic decisions.
Lead relationships with the Royal London asset manager and ensure professional service delivery.
Manage site-based customer inquiries and drive improvements in customer experience.
Oversee financial processes, service charges, and supplier payments in line with standards.