Deputy Asset Experience Lead – Community

Jones Lang LaSalle Incorporated; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an on-site Asset Experience Manager – Community Deputy in London. You will provide leadership for the Asset Experience community, deputise for the Lead Asset Experience Manager, and manage senior-level client relationships across complex commercial portfolios.

The role blends strategic oversight with hands-on operations in a busy London site. You will guide a team, support professional development, and collaborate to ensure service excellence, safety,

Qualifications

• Proven experience in line management and coaching of property professionals across experience levels.
• Ability to lead operational changes and embed new processes.
• Strong judgment in escalation pathways and issue resolution.

Responsibilities

• Provide line management and day-to-day escalation support for designated direct reports within the community.
• Act as senior advisor and mentor to Asset Experience Managers, supporting professional development.
• Deputise for the Lead Asset Experience Manager during absences, ensuring continuity of leadership and delivery.
• Collaborate with Royal London asset manager to set strategy and maintain client relationships.
• Lead site-based customer management and ensure timely responses to service requests.
• Oversee service charge budgets, supplier payments, and financial trackers.

Skills

Line management

Mentoring

Client relationship management

Strategic leadership

Operational delivery

Tools

Vision reporting

CRM systems

Job description

Jones Lang LaSalle Incorporated is seeking an on-site Asset Experience Manager – Community Deputy in London. You will provide leadership for the Asset Experience community, deputise for the Lead Asset Experience Manager, and manage senior-level client relationships across complex commercial portfolios.

The role blends strategic oversight with hands-on operations in a busy London site. You will guide a team, support professional development, and collaborate to ensure service excellence, safety,