Senior Asset Experience Leader (Site & Client)

Jones Lang LaSalle Incorporated; Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

JLL in Manchester seeks a Deputy Asset Experience Lead to provide line management and day-to-day escalation support within the Asset Experience Manager community, partnering with the Lead Asset Experience Manager to ensure seamless service delivery and leadership continuity.

You will act as senior advisor to less experienced managers while handling client relationships, site operations, and strategic portfolio oversight for complex commercial properties, including collaboration with RLAM and

Qualifications

• Proven experience leading property management teams.
• Experience managing complex portfolios and client relationships.
• Strong knowledge of regulatory and safety standards in property management.

Responsibilities

• Provide line management and escalation support for designated reports.
• Deputise for Lead Asset Experience Manager when absent.
• Lead relationships with RLAM and other clients with accountability.
• Oversee financial stewardship including service charges and supplier payments.
• Ensure site operations meet client KPIs and service standards.

Skills

Line management

Performance mgmt

Coaching/mentoring

Client relationships

Strategic portfolio

Leadership

Stakeholder mgmt

Site operations

Tools

Vision

Yardi

Proactis

Job description

JLL in Manchester seeks a Deputy Asset Experience Lead to provide line management and day-to-day escalation support within the Asset Experience Manager community, partnering with the Lead Asset Experience Manager to ensure seamless service delivery and leadership continuity.

You will act as senior advisor to less experienced managers while handling client relationships, site operations, and strategic portfolio oversight for complex commercial properties, including collaboration with RLAM and