Senior App Ops Engineer: Reliability & Automation

Department for Work and Pensions (DWP); Lancashire; On-site; GBP 65,000 - 90,000; Full time

Job summary

Department for Work and Pensions (DWP) is seeking a Senior Application Operations Engineer to ensure reliability, stability and continuous improvement of critical applications. You will work across cloud and on premises platforms, lead operational support activities, manage performance and resolve complex issues while shaping operational practices.

You will act as a technical escalation point, collaborate with engineers, service owners and stakeholders to maintain high quality services and drive

Qualifications

• Experience delivering live service IT service management.
• Ability to lead operational support across multiple applications and services.
• Proven track record in incident, problem and change management with lessons learned.
• Experience coaching and sharing knowledge across teams.

Responsibilities

• Lead the support, maintenance and continuous improvement of one or more applications and services.
• Act as an escalation point for technical issues and ensure incidents, problems and changes are managed effectively.
• Drive service reliability and performance through proactive monitoring, automation and continual service improvement.
• Manage risks and work with stakeholders to deliver positive outcomes.
• Provide technical leadership and knowledge sharing to support colleagues.

Skills

Service management

Incident management

Problem management

Change management

Release management

Automation

Continual improvement

Technical escalation

Collaboration

Tools

Cloud platforms

On-premises platforms

Databases

Job description

Department for Work and Pensions (DWP) is seeking a Senior Application Operations Engineer to ensure reliability, stability and continuous improvement of critical applications. You will work across cloud and on premises platforms, lead operational support activities, manage performance and resolve complex issues while shaping operational practices.

You will act as a technical escalation point, collaborate with engineers, service owners and stakeholders to maintain high quality services and drive